MTM medical transportation MTM has an environment of constant abuse to patients. Most reps are rude, they hang up on you. Insult you. Sabotage appointment and violate HIPAA rights. Their supervisors Like Kyle are disrespectful also St. Louis Missouri
MTM representative told me if I don't tell the name of my medicine he couldn't set my transportation trip. That is a HIPAA rights violation. Blue Cross Blue Shield grievances and complaints about MTM their transportation provider company they contract with through the government go nowhere. MTM blames insurance for asking even what kind of medicine is at pharmacy, another HIPAA violation. If pharmacy days medicine can wait to be picked up another day MTM does not set the trip. MTM basically does what they want especially on weekends. MTM left me stranded at hospital in 2016 after waiting for over four hours of hospital discharge.
They use telecast on Joliet ok heavily as their only 24 hours transportation. Telecast did a lot of no call no shows for me. Then Naperville subpage was taking up slack for telecast lack. Then because I didn't want to ride with about 5 drivers who either made me miss appointment by being unprepared, were ride or interrupted Dr appointment. Blue Cross Member service representative dispersed and kept saying you are complaining against the whole company. So they no longer set with Naperville dupage.
Care coordinator against my better judgement encouraged me to ride with telecast because they are the only ones who are 24 hours that MTM contracts with or else MTM would leave me stranded if I didn't ride with who they were forcing me to ride with. Their supervisors most of them are rude too. Often I use nitroglycerin heart medicine when calling their call center. It is very stressful calling them. Sometimes blue cross blu shuel member services call on conference call with me, but they appear helpless to do anything about the evil MTM representatives and supervisors. MTM is the worst.
One blue cross blue shield representative told me that before I even because a member of blue cross blue shield of illinois that they though blue cross got rid of MTM contract as a provider and they rejoiced only to realize that blue cross blue shield decided to contact with them anyway. MTM is very unprofessional and the customer service representatives most of them make insulting comments. Most are racist and accuse people of talking over them. They are an evil transportation call center. The absolute worst company I ever ever encountered. The Worst company I ever encountered.