Complaint Review: MTS MOBILE TRUCK AND REPAIR

I work for a trucking and repair shop. We received a phone call this afternoon, from a woman named, Jen.  Jen informed us of a semi, broke down in Ashland, Montana.  Something about his breaks.  We went on the service call, 45 miles from our shop, after hours, diagnosed and repaired this mans trailer.  Made up the work order and tallied up the bill.  While giving the truck drivers boss all of the information, he proceeds to tell me that he had all ready paid, some woman named Jen, $480.00 through EFS.  When I call Jen's number, a man answers and then puts me on hold.  He comes back on the line and tells me that what's done is done, just have the truck drivers company pay the bill. That I can not speak to Jen and good luck getting our money!  He hung up on me.  I call the truck drivers boss back and he now tells me that since he all ready paid $480.00, that he can not afford to pay us.

First of all, we never ask for money up front on a service call because we do not know what repairs, if any, are needed.  Second, if I were that mans boss, I'm pretty sure that I would locate a repair shop, closest, to the broke down truck, not half of a state away.  Finally, I can sure promise , that this situation will not happen again.  I will make sure, exactly, who I am speaking with and always get the persons name and phone number.