Print the value of index0
  • Report:  #686665

Complaint Review: Murphy USA

Murphy USA Contaminated Gasoline Destin, Florida

  • Reported By:
    Solman — Santa Rosa Beach Florida United States of America
  • Submitted:
    Tue, January 25, 2011
  • Updated:
    Tue, January 25, 2011
  • Murphy USA
    15051 Emerald Coast Parkway
    Destin, Florida
    United States of America
  • Phone:
    (850) 650-1699
  • Category:

BAD GAS FROM MURPHY AT WALMART IN DESTIN. I filled up at Murphy at Walmart last month and my car would barely run after a few days. The dealer pulled the gas filter and found that my gas looked like coffee. The sediment clogged the filter and resulted in a $750 repair. Murphy just sent me a letter in which they denied they had a problem. They did pay the claim, but I am sure their attorneys prohibit them from accepting blame.

I got a form letter describing their quality control, but clearly their QA system does not provide full protection. When this first happened my wife was pulling out to cross a 4 lane highway when the problem first manifested and the car almost stalled. Had she been hit by a car the problem could have been a lot more serious. Don't let this happen to you. Bottom line: If you buy Murphy USA gasoline be sure to keep your receipt and be prepared to go through a lot of hassle, paperwork and lost work time.

 

Murphy should acknowledge their problem so they can take steps internally to have a QA system that stops these occurrences 100% before somebody gets hurt. They paid for my repair which was significant, but I will never recoup my lost time and there was a high potential for serious injury because of the problem.

Respond to this Report!