Complaint Review: Music Xray

I have been working with Music X-Ray on and off for several years, in my quest to find new composers for a music library that I co own. Music X-Ray has a site where they act as middle man for composers who wish to submit music for acceptance, for a fee, by music business entities such as mine. There is a profit sharing system between Music X Ray and the companies that they work with.

At one point in time I could ask for a profit sharing payout at any time. Then Music X-Ray set up an exchange similar to a stock option instead of payments and I did not work with them during that period. Now there is a system where a business working with Music X-Ray needs to ask for a payout by a particular date and then said business will receive a payout at the end of the quarter.

I missed my deadline for a payout for the third quarter so the money that I had earned was forwarded to the next quarter. I then asked for payment on 10-02-2017, expecting a payout at the end for Q4. At the end of December I did not get a payment. This is not a small amount for me. The amount that accrued was over $12,000.00.  I received a few emails promising a payment.  I’ve received one payment, totaling less than 10% of the money that was owed and no further payments and all communication from Music X-Ray has ceased.

I have done what I feel is an exceptional job reviewing each and every composer who has submitted (I have screen shots documenting my excellent reviews) and I have added a good number of composers to my music library through my interactions with Music X-Ray (also documented).

There is no way to communicate with them. When I called the phone number that the Better Business Bureau has listed for them the person answering the phone told me that this was not the phone number for Music X-Ray. It also appears that the address on record with the Better Business Bureau is not real.

I emailed Music X-Ray on 01-16-18 giving them 10 days to resolve this issue before I took action and that time period is now passed.

I have thoroughly documented my email transactions and the various goings on in my online area of the Music X-Ray website and can provide this information, if needed.

I have saved my emails to and from from Music X-Ray and have detailed screen shots from their website with proof of the amount owed, their statement about processing my payout and my excellent ratings.