Musicland, SUNCOAST The Store For Movie Lovers Musicland Preferred Subscriber ripoff Waldorf Maryland
I found an unauthorized charge to my bank card in the amount of $34.95. The only information I had to go on was the charge line from my online bank statement "Withdrawal @ TWX* EW ID XXXXXXXXXX 800-854-4082 NY Trace #00000". I put the phone number in 'Good ole' GOOGLE and got a hit on "rip-off report on Entertainment Weekly Musicland Preferred Subscriber Hotline". I tried the suggestion on the report to call the phone number and press the # button until I got transferd to a real person. IT WORKED. Thanks Anna. After giving my information, name, address, etc. not very invasive, just enough to correctly identify me, they agreed to refund my money (It takes 72 business hours for a refund). Then they had the gaul to try and sell me a magazine subscription over the phone. I will report back in 72 business hours to report the outcome.
Ralph
Hollywood, Maryland
U.S.A.
1 Updates & Rebuttals
Kerensa
Mankato,Minnesota,
U.S.A.
Pay close attention
#2UPDATE Employee
Sat, November 26, 2005
I work at Suncoast. Getting people to sign up for EW (Entertainment Weekly) and/or SI (Sports Illustrated) is very important to our business. Everytime someone signs up for their magazine our company gets $11 dollars from the magazine company. Also, if the workers do not get people to sign up for these magazines every now and then, they can get fired for not making good numbers (i.e. Replay, Reservations, magazine subscriptions, etc)
I know for a fact that the employes are supposed to explain that you are signing up for EIGHT FREE issues of Entertainment Weekly. After EIGHT issues it is then your responsibility to call the company and cancel your subscription. It is also possible to let it go a year until they try to bill you and then they will refund your money 100% -- so there is really no loss there.
I've been working at this company for a year now and some of the most annoying things is when customers don't listen to what you're saying. If the employee failed to tell you that after eight issues you were to cancel if you didn't want to pay anything, then that is bad on the employees part. However, we're supposed to inform you of that.
I hope this bad experience does not keep you from coming back to our store.