Complaint Review: Mutual Savings Life Insurance Company

The services provided by Mutual Savings is ridiculous.  I actually had an application returned because of a signature date.  I understand protocol but everything requested takes over a week to get the information by calling back and longer than that if you're waiting on something through the mail.  If you call for information, be prepared because it takes them a week and you have to call back the next week for them to "pull it from the records".  

It's hard to believe that an agency existing for this period of time has a website that's not helpful at all, service time frames that seem like time-killers and requirements that give their customers the runaround.  With the use of email, fax machines, etc, they still only send applications by regular mail, and none are found on their website.  They really have a website with no purpose.

It's hard to gain policy information in one phone call.  Their policies are a waste of money and I would recommend every one who does business with them to find another insurance provider.  An earlier post mentioned the length of time for payments in regards to the actual amount of the policy and it's completely true. Something is SERIOUSLY wrong with this company.  Perhaps the leadership, the slow assistance, or refusal to change with the times.

I am so frustrated with this company.  I wish someone would shut them down and make them repay people their money.  I believe they have taken advantage of so many people who have trusted their services.

When you see or think of using Mutual Savings or Kemper, please find someone else who believes in giving you more value for your money, better services and more convenience.  Find a company that at least makes the efforts to treat you like your business matters.