Complaint Review: MVI-Mini Vacations

In May, 2005 I purchased vacation time; one week for 30 years- (through River Pointe Resorts in Napa, Calif.)and was given a "bonus cruise" for one week with Mini Vacations.

When I selected the cruise option of interest, I called the number given to book a cruise. I was told that $536.24 was needed to cover taxes, etc.

I sent the money for what I had anticipated to be a February cruise.(I have copy of the check).I eventually got a letter saying that the cruise I wanted was not available and I would get a full refund, plus a bonus week somewhere else.

The check was written in September and I have followed up with 2 more letters. I have never received my refund.

Whatever you might do to assist me in this endeavor, would be greatly appreciated. Thank you.

Wendi Miller
BSN, MPH

Wendi
sebastopol, California
U.S.A.