Complaint Review: MWI CONNECTIONS - DEALPASS.COM

I had been signed up when I signed up for another promotion. I searched for their web sight a few times and could not find it. I finally found it when I came across your web sight and found out I should be going to Dealpass.com.

I e-mailed them to unsubscribe on 11/25/03. I received an e-mail back on 11/26/03 saying "At this time you cannot unsubscribe by e-mail." They gave me a number to call.

When I called, I was on the phone with them for at least 30 minutes because they could not locate me in their computer. When I told them I was calling to unsubscribe, I was immediately transfered to a supervisor.

She found me right away, she also informed me that I had to unsubscribe by 11/25/03, which I did via e-mail on 11/25/03. She also told me that because I had not unsubscribed by 11/25/03, they had already charged my account for $14.95, (she said this was done on 11/25/03.)

Upon checking with my bank, they did not take the money until 11/26/03.

I did point out to her that I could not find their web sight under MWICONNECTIONS, that I found it when I did a keyword search and came across the Ripoff website. I told her that now I understand why they were on the website. I realize that I will never see this money again. But the word has to get out about ripoff companies like this.

I'm sure that if I would have unsubscribed right away, they would have found a way to draw it out so that they would get some money. They probably would have said I could not unsubscribe by e-mail or telephone. They probably would have said I needed to write a letter, which I'm sure would have gotten lost.

For those who are thinking about calling them, the operators are nice, but when you get a supervisor because you are unsibscribing, they're not so nice.

Nuna
N.O., Ohio
U.S.A.