Complaint Review: MWI Connections

On December 23, my sister received an overdraft statement from her local bank. A debit of $149.95 had been deducted from her account. Being the big sister, the task of researching the transaction was allocated to me. We contacted KeyBank through the 800# customer service line.

The representative advised that there had been many calls from other unsuspecting clients with charges from MWI showing in there accounts. I escorted her to the local branch and was advised that MWI Connections had made several withdrawals from her checking account over a period of 3 - 4 months.

My sister is not computer savvy and does not make any purchases over the internet or by phone, we cannot fathom how MWI Connections could have gained access to her credit/debit card number. From the bank, we called MWI Connections, which requested that documentation of said transactions be faxed to them. At once, the bank manager took the call and advised MWI that if the charges were not reversed within 7 days, KeyBank would seek action. If so many of these charges/transactions are filtering through the banks, why aren't the bank trained in noticing trends and/or possible fraud.

The banks have this large fraud unit that seemed to only be able to hassle its customer when they deposit a large check but cannot address or pick up on fraudulent activity coarsing through on so many of accounts. Why hadn't this peaked someones interest. PLEASE KEEP AN EYE ON YOUR STATEMENT AND UTILIZE ONLINE BANKING ON A REGULAR BASIS.

Valencia
cleveland, Ohio
U.S.A.