Complaint Review: MWI Connections

I want to address the fact the MWI charged my husbands bank account $12.95.

I had tried to order something ,not from MWI, in April 2004, the charge was denied as my name was not yet on account. I had called original company to advise them to just cancel WHOLE order.

Now that it is August 2004, we get this charge for $12.95 from MWI that put his account in overdrawn status. We called the bank to find out what was going on. Thaey stated that MWI Connections had taken this amount. My husband had told the bank that this was unauthorized since my original purchase was canceled back in April.

MWI said to me when I called them that, they were given my ok to purchase what ever it is they are trying to sell. I told the lady I was speaking with that I canceled all orders back in April. She then advised me that the other company may have canceled their portion but MWI was never canceled. I asked her why I was never notified by phone or mail about this purchase before we were billed. I told this woman that I was never notified and she said that MWI is not responsible for that. This woman told me that they had refunded the $12.95 om Aug 3,2004
I asked her how since it wasnt actually taken until the 4th of August.

She didnt sound like she knew what she was doing or saying, she kept stuttering and repeating herself. I advised her that if my monies were not put back in my husbands account by Friday Aug 11 along with all over draft fees and fees incurred by my land lord for my rent check bouncing, Her company would be hearing from my attorney. I was searching internet to get address for this wacked out company and found this site.

I'm sure there is alot I'm not adding in here but I am so mad right now that this company can do this and not be repramanded.

Jeri
Aloha, Oregon
U.S.A.