Complaint Review: MWI Connections

Today $96.00 has been debited from our account leaving us with mulitple $30.00 overdraft fees. The COmpany MWI Connections (they say based out of Conn. but when I asked where the woman employee of MWI shw said she was in Utah.)

I called the phone # on our bill and was greeted by a woman who asked me over and over for my address and personal info - when I asked her how she got hold of my debit card # - she said we hgave it to someone over the phone for a free trial package called TRAFFIC something or other - a package that gives you free dinners and movie tickets. I told her that there was absolutely no way we would ever buy something like that and I wanted proof of purchase.

I asked her again where she got my credit card # - at this time I was on line at the same time I was talking to her and pulled up all these reports against them on ripoff.com - when I brought that to her attention - she sounded like she didn't know what to say - I asked her how it felt to steal money from people who didn't have any $ and she transferrred me to her "manager" -

I went through the same ordeal and asked her the same questions - she said that she refunded the money they "mistakenly" debited from our account and I told her she didn't refund that she stole and got caught and had to return what she stole. No one would give me their real names but instead I got first names and codes like TP536.

Anyway, they said they would refund the money but if they are not honest in the first place who knows what they will do next.

Kristina
Washington, District of Columbia
U.S.A.