Complaint Review: MWI ESSENTIALS

I have no idea how this company got any information to my bank account but they took two "monthly payments" for something I never asked for.

I finally realized this when I was going over my monthly statements, I looked back and they had taken a payment the month before. I immediately called to question this and at the time I spoke with a representative by name of "Kamesha" agent number 9164. She told me the payments withdrawn on 4/25/02 and 5/28/02 would be refunded within the next statement cycle and my account would be cancelled.

I made this phone call over two months ago and every time I try to contact them I sit on hold for 15+ minutes.

I am trying to close out my bank account but I was waiting for my refund and now my account is withdrawn from monthly charges. This is a very disturbing matter, I don't know where I went wrong I never give my information out to anyone especially to someone I do not know.

Amanda
jacksonville, North Carolina