MWI*Homeworks Plus two unauthorized charges to bank account. Rip-off! Connecticut
I bought a set of knives from a TV add over a year ago, the rep tried to sell me a membership and I refused (all I wanted was the knives). On 7/19 my account was debited 249.95 without authorization, the bank credited the debit back to my account, and I then contacted MWI who stated that the debit was for coupons and that they would credit the bank back the 249.95.
On 7/21 my account was debited 249.95 again, I contacted MWI who stated that my account has been closed (my request per previous contact) and that they had credited the bank the 249.95. When I contacted the bank again, they suggested that I cancel my bank card and that they were investigating the issue and would not be able to credit the funds to my account again until after the investigation (up to 7 business days).
Margaret
sacramento, California
U.S.A.
1 Updates & Rebuttals
Alfred
Washington,District of Columbia,
U.S.A.
Some advice
#2Consumer Comment
Wed, July 21, 2004
You need send a letter to:
Homeworks Plus
Attn: Customer Relations
9500 West Dodge Road
Omaha, NE 68114
Also, send a cc to your home state attorney general office and the one in Nebraska; you may also want to send another one to the company where you originally ordered the goods. We need to document as many complaints as the company uses the excuse of lack of consumer complaints. In your letter document how many times you tried to resolve the issue over the phone, who you spoke with etc..
Also go to the FTC website the FBI cyber fraud unit and file online complaints.