Complaint Review: MWI Homeworks

I just realized I've been getting billed for $14.95 a month for the last six months by a company named MWI homeworks. This company claims that my wife or myself (or anyone else that may have wandered through my house and used my computer) clicked on an offer for big savings on home products from Home Depot, Lowe's, Lillian Vernon, etc. and that we took the offer for a $25 dollar free gift card to Lowe's just for signing up. This deal was supposedly free for the first thirty days, then the company charges the 14.95 after this wonderful trial period.

The only problem with this is that neither myself or my wife had signed up for this. I called to find out what these charges were for and the bank gave me the # that wound up being MWI homeworks.

I called them and that's when they explained my paragraph one. At that point, I had only seen charges for 4 of the six months, I was still looking for older statements. I called them and told them I wanted my money back for these four months and that they could count on me to call back if I dug deeper into my statements for more charges from their company. The person I spoke with said that was fine and kept trying to get off the line with me.

I then thought to ask when I supposedly signed up for this wonderful offer, and he told me "three months prior to the first incident I had of the billing". "So I could assume I had been billed for those months as well?", I asked. "No", he replied,"just two of those three, the first thirty days was free". Then he said he would give me 6 refunds in the amount of 14.95 each. One for each month I was billed. I know this will take two days before I see it so I can't tell if they are lying to me or not about this. I'll have to wait and see.

This is unacceptable. I' ve researched other incidents of this online at other websites before writing this and found it clearly was all related to my being an AOL member. The MWI company would not have received any of my financial billing information if I was not an AOL member and all the other incidents occurred with AOL members as well. They're both to blame. I find this behavior on both companies to be completely unprofessional and most likely illegal. Please help to stop this as I'm sure it is still happening to other AOL members. I will be switching my ISP soon.

Daniel
Saint Peters, Missouri
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

Click here to read other Rip Off Reports on MWI Connections / MWI Homeswork / MWI Essentials

CLICK HERE ...*EDitor's NOTICE ..MWI Lawsuit filed

Click here to read other Rip Off Reports on AOL