Complaint Review: My ADVOCATE for Health

This company promised to get all of my medications free or for much less than I was paying for my prescriptions.  I gave them a list of the most important and most expensive first and followed with most of the rest.  They assured me they would save me on the most important ones or get them for free.  A few others "might" have a small copay or processing fee.  A few they said they would have to verify.  All I have gotten, I could have bought myself cheaper when you add their initial and monthly "membership" charges.  I have yet to get the most important and expensive medications.  They closed for the holidays (in terms of assistance) however, on Sunday December 28th at 11:38 am, I received a call from their collection department which was working to collct money and I explained I had to buy my medications, so I was low on money.  Before I could tell him to have "my advocate" call me Monday, he went on a rant claiming I never sent them prescriptions, ....  They are obviously more concerned with collections and profit than the truth or obtaining my prescriptions!  Besides never getting the most critical medications, I have to re-apply or start the entire process again January 1st.  They have cost me more money and grief than assistance and then with 2 or 3 days left in the year they want more money without ever getting the life threatening medications!!!  I had asked for a refund over a month ago - when they "promised" I'd get the medications promptly.  No medications or refills; just a call from collections!