Complaint Review: My Diet Patches

This company ripped me off!!!! Not only did they ripped me off, they denied the amount they charged me. They charged my account $169.95. That's a $100 more of what they are supposed to charged. They said they charged me $69.95 but my bank statement says they charged $169.95. I have proof and email correspndences. I'm taking this to the end not matter what it takes.

In December 2004 I inquired about Diet Patches. Stupid me, i'm one of those gullible people and like to expirament things. They sent me a free trial and I tried it. Maybe it's me, or maybe its the product. But I ended up purchasing the product at $69.95. So I did...Stupid me again! Anyway, when I received the product, I wasn't interested anymore. I did not even bother to open it. So I called them and asked how to go about returning the product and getting a refund, because their ad says GURANTEED refund. So they were nice enough to explain to me the process. So I followed the returning process. I had a feeling that they were a scam and I was caught in the middle. So I played smart! I returned the product with certified mail and return receipt. So that way I would know if they will get the product that I returned and they cannot tell me "We didn't receive it"! Anyway, I returned the product the 2nd day i received it. And that was back in Nov/Dec. of 2004. I would figure give or take a month for a refund. February came, and I never saw the refund. Instead, there was a charge in my account for $169.95. I freaked out! I looked at my bank statement and saw the company who charged my account. It was "My Diet Patches! I thought to myself "wait a minute, why $169.95. It was supposed to be $69.95!

So I called the customer service department and explained to them what happened. I demaned to speak to a supervisor and to find out how to resolve this. I spoke to their supervisor named "TAYLOR"! I explained to him what happened and that they charged my account $169.95. And he said "Ma'am, it shows in our system that you purchased the product for $69.95." I told him according to my bank statement, you charged me $169.95. So he asked if I could fax a copy of that to him. So I did, blackening out my bank account number of course and whatever information that is important. Then I called him back confirming if he received my fax. He said YES! and that he'll forward it to the collection department and I should get a response in 48 hours. He asked for my email address so that he could email me the status. Which I did gave to him. So I received an email saying that the collection department is having technical difficulties with their system and will take a while to process. He told me that if I wanted a faster refund, to dispute the charge with my financial institution so funds can be restored. So I tried that. I explained to my bank what happened and they said that they cannot dispute the charge becuase it was authorized.

Meaning, I did purchase the product and authorize them to debit it off my account. So if I need to dispute this, i would need to do it directly with the company. So I emailed Taylor back and explained to him what my bank said. He reponded to my email and said that he reviewed my account and will send a check request directly to their corporate office to have them issue me a check. And to please allow 30-45 days to receive the check, due to corporate offices being backed up becuase of technical difficulties with one of their merchat accounts. Now this was back in January 20th 2005. I contacted Taylor again in March 11 2005 telling him that I did not receive a check, nor reponse from him with the status of the refund. He emailed me back on March 14 saying "Looks like we're having a check issured for you, could you please confirm your address for us" In the back of my head, I thought they had already sent a check. And now they need my mailing address? He could have asked me this 45 days ago!!!! So I responded of course, with my mailing address. Ending of March, I emailed Taylor trying to find out the status and to confirm if he had gotten my response.

It turned out, that his email address is disconnected. On April 5th I called them directly and spoke to a representative, he said that a refund in the amount of $69.95 was supposed to be returned to me. I asked him if that amount was accurate. I explained to him the whole story and that the amount should be $169.95. He said according to my file it says $69.95. He asked me to fax a copy of my bank statement to their office attention Taylor. I told him I did this already back in December. He said if I already been through this then I would have to call back on Thursday to speak with Taylor. I live in Hawaii and Central Standard Time is 7 hours apart. So that means, in order to catch their office hours, I would have to call them between 3 and 4 am Hawaii standard time.

Anyway, this is my experience, and till this day, I am still frustrated at Taylor. $169.95 may not be much, but this is personal. And I am not giving up, and I am not letting them get away with this.

Josie
Honolulu, Hawaii
U.S.A.