My Fee Plan The website offers to check records for $1 then charges $19.95 for who knows how long. Internet
I needed to search public records and went to a website which directed me to another site, My Fee Plan. On their website it claimed you could do your search for $1.
After I entered my payment information and submitted, I received a quick message that said I had just agreed to pay $19.95 for the information. I was then redirected to the search info that I had wanted. However, there was no information. It did not even get the info I requested.
I then received my credit card statement which had a $1 charge and also the $19.95. Will have to wait to see if my cancellation goes through and I get my charges reversed.
2 Updates & Rebuttals
anonymous
Apple Valley,Minnesota,
United States of America
Consumer
#3Consumer Comment
Thu, February 14, 2013
MyFeePlan.com, their numerous other domain names and I had a similar situation in which I ordered a $1.00 report and ended up being charged $1.00 plus $19.95 immediately to my account even when I tried to cancel my order within an hour or so. They told me it had canceled the order. I then received my VISA bill and I was charged both amount. Again I contacted them and they said they would credit my account and this time they actually credited my VISA account. Still didn't get the $1.00 back or the report I ordered. Their websites do not list an address or telephone number and the only way you can contact them is by clicking a button for "Live Customer Support" and they communicate with you by e-mail as to what your problem is and what they are going to do. I am happy my credit card was credited for the amount it was and what they will do with my $1.00, who knows. Guess it goes into a pure profit jar.
JoshCustomerService
Denver,Colorado,
USA
My Fee Plan
#3REBUTTAL Owner of company
Thu, February 14, 2013
Hello kellynn,
We apologize for any confusion in your charges and will fully reimburse you for any fees. Please email manager@myfeeplan.com with you name, address and amount owed. We will immediately resolve this issue for you.
Thanks you for the patience.
Regards,
Customer Support