My Hair Styling Tools Product ordered wasn't in stock but I was still charged for it and received nothing! Surrey British Columbia
I ordered a product and paid for it online and then I got an email saying it wasn't in stock and was offered a different item instead. The product I ordered was a 1/2 inch flat iron, the product offered was a 1 inch flat iron (which I already have), so I declined. I ordered the 1/2 inch iron from another website. I looked at my bank statement and found the charge was on my account for something I never got because it wasn't in stock. I tried contacting the company via email and phone, and left messages, the live chat is always offline so I can't even use that. They have an answering machine, not a person to answer the phone, and no one is returning my calls (I left messages). I got an email after filing complaint with BBB saying they switched merchants and to go to bank to get reversal of charges, but they won't give me the merchant's information.
Kim
Maple Heights, Ohio
U.S.A.