Complaint Review: my mighty soft baku

My experience was similar to that in report 732912. On 11 May 2011 I was told my computer was infected, and that the infection could be removed on payment of $19.95: this would be confirmed immediately by email. When I gave my credit card details, the blocking of my screen was removed, but I received no email. Unfortunately I had not made a note of any address.

When no email arrived, I immediately contacted my credit card company, but they were unable to take immediate action because of a computer problem. I phoned them again on 13 May, and was sent a form to complete for 'Goods/services not received'. I completed this and returned it with a covering letter describing what had happened.

Today (28 May) I have received a reply stating 'As a service was provided by the merchants, we have no rights or recourse against the merchant. [I] suggest you attempt to contact the My Mighty Soft to attempt to resolve any queries'. I have tried to respond, but as today is a Saturday and Monday is a Bank Holiday in U.K. the earliest I will be able to make contact with an adviser is Tuesday, when I will stress that I have not received any service, and I do not have a contact address.

I am at least reassured to discover that I am not alone in having been deceived by this 'merchant'.