Complaint Review: My Music

I had used Kazaa P2P sharing a few years back when it was the rage; but after the crackdown by the RIA, I stopped downloading altogether.

Just recently, I saw MyMusicInc. online and thought it would be fun to get back into downloading, and because their terms of service state that "if unsatisfied, for any reason, you can cancel your membership within 30 days for a full refund," I thought I would give them a try.
I joined on 8/1, and they promptly charged my credit card.

I tried downloading their software, and it totally immobilized my computer and was quite ridiculous. Right after that attempt, some things changed in our household and I realized I would not even have time to utilize the service (provided I could even get it downloaded).
On 8/8 I contacted MyMusicInc using the form on their website, to request cancellation.

They responded the next day, asking why, and what could they do to make things better. That was the last contact I have had from them, and I have sent several e:mails since, each time requesting cancellation, and a full refund.

I also called their telephone number (shown for them on my credit card statement) on August 17th and requested cancellation and a full refund.

Today, 8/23/06, I sent them a fax requesting cancellation and a refund.

A person should not have to jump thru so many hoops and contact a company through three different methods in order to attempt to secure a cancellation/refund. They should honor their terms of service and ante up my $18.95 back to my credit card in a timely fashion.

Bonnie
Ocoee, Florida
U.S.A.