My Trial Support.com - Acai Berry - Total Cleanse I ordered a trial size and the company has issued unauthorized charges to my account. Boca Raton Florida
I ordered a trial size of Acai Berry and Total Cleanse for $4.95. The company sent me additional bottles which I returned because I did not order. They charged my account $88.62 and $78.84 during November. I did not realize it until my credit union called on 12/26 because they were trying to charge my account again. I cancelled the credit card because of the unauthorized charges. I have called the company numerous times for a refund and I keep getting a "run around".
Lynn
Jacksonville Beach, Florida
U.S.A.
2 Updates & Rebuttals
PBC Consumer Affairs
West Palm Beach,Florida,
U.S.A.
You May File a Complaint With Palm Beach County's Consumer Affairs Division
#3Consumer Suggestion
Fri, January 16, 2009
If you have not already done so, you may file a complaint with Palm Beach County's Consumer Affairs Division:
Palm Beach County Division of Consumer Affairs
50. S. Military Trail Suite #201
West Palm Beach, FL 33415
561-712-6600 (Direct - Ask for Investigator Daniel Dodson)
561-712-6610 (Fax)
www.pbcgov.com/consumer
Steve
Bradenton,Florida,
U.S.A.
Lynn, you need to pay closer attention to what you agree to!
#3Consumer Suggestion
Thu, January 15, 2009
Lynn,
You MUST always read and understand the terms of any offer you respond to.
You need to pay attention, and just use common sense.
Whenever someone uses the word 'free", you need to immediately ask yourself "how much is FREE going to cost me".
Nothing is FREE.
If it sounds too good to be true, it usually is.
Just common sense here.
As far as the offer you described, it clearly tells you that you will recieve future scheduled shipments. You just failed to read the offer completely, and you failed to "cancel" during the specified trial offer period.
No rip off here.
You just did not pay attention to what you agreed to.