Complaint Review: My UK Mail my-uk-mail.co.uk

This is supposed to be a service you pay to take your mail from a sender and forward it on to another address. Could be useful if you're traveling, for re-shipment, or for buying locally and shipping out internationally.

Except you won't get service. And you won't find out until after you pay to subscribe. They won't even tell you how their service works, or how long it will take them to carry it out. Forever?

They say:

"My UK Mail Ltd are experts in mail handling and package forwarding. We pride ourselves on providing a fast, reliable and personal service."

Here's what happens:

After you pay for a subscription, you get automatic robot email saying that your package has arrived at their address. They claim they will take care of forwarding mail by answering your email requests. All they provide to start this process is an email address. There's no no indication of what instructions they need. Nothing. No forms, no list of addressess for you to fill out, no ship speeds, no price calculation, no important reference info you need to have on record, no confirmation back, and no promise of when they will take care of it. While your subscription runs out and your packages gather spiderwebs, they're having tea and farting around in their bathrobes in front of the telly.

Step 1: Send one request, count on it being lost. Step 2: Send 2 requests and count on them asking you to repeat the first one and ignoring the second one. Step 3: finally, you might get acknowledgement that your request is ready to carry out- without a price for you to pay to finish it, or with a wrong address. Step 4: return to step 1. Yes they will "lose" multiple requests for the same thing.

Surprise, sucker- you paid for a service that doesn't work, they don't care, AND they collect your mail until you figure out you wasted your money. Will your mail get forwarded? Flip a coin and guess!

They ignored 2 of my requests for price, and twice asked me to repeat the shipping speed already noted. They wanted an apology after abusing customer patience for a week, and I sent PLEASE RESPOND messages. Then they lost the address I provided for one shipment, and wrongly just dumped it into another one. Meanwhile my stuff lingered on in their hands for 2 weeks, draining money from my subscription with them and from my outside needs to receive it, while I waited and waited for them to answer, send instructions, or follow requests. I'm still waiting for it to get here and not sure if it will.

DO NOT DO BUSINESS WITH THIS COMPANY.

John
Portland, Oregon
U.S.A.