Complaint Review: MyBookie

If you are reading this, let me begin by informing you that fully 90% of the Sportsbook Review hits you will get on google are cleverly crafted shill advertizing sites paid for by the online casinos and the so called 'Honest Reviews' are writers who get paid for number of hits and click throughs that direct traffic to the sites.  Its easy to spot the fakes.  They will be...
A) littered with buttons to visit the site thats being glowingly reviewed. 
B) Getting rave reviews intersparced with very mild critisims on minor matters to convince you 'oh, he's critical of the sites fonts being to big so he must be a real reviewer'.  and
C) Most importantly WILL NOT have a section where real people can post comments on their experiences with the website under 'review'

My MyBookie Payout complaint...

On Sept 30, 2017 I requested my MyBookie $400 balance to be payed out via bitcoin.
Auto response email 'Please send a copy of your drivers license and credit card before we can process your request". No big deal, i make a quick scan to a pdf of the requested documents and submit them via email. Three days go by and i hear nothing. Go to their site and submit another request for payout. Auto response 'Please allow 24 hours to process your request' So (following instructions) once a day i request and once a day i am told to allow 24 hours. I send in direct emails asking for an update... nothing. Weeks go by with no response to several mails and repeated failed attempts to request the money via website. I finally call customer service, friendly rep examines the record 'Well i'm not sure what happened but I will get this processed' Cool.

Wait two days and no bitcoins show up. I log on to the site and this time instead of $400 my balance shows 0...hmmm, progress? maybe funds withdrawn and being sent? Wait another day nothing. I call again, another rep 'Not sure what happened but my supervisor says they are transferring it and it should show up in 15 min. I wait a day and nothing. It is now Oct 21(3 weeks in). Till now i've been patient as its only a $400 payout. I call again and calmly try to explain whats going on to the rep. Im put on hold for 15 min and suddenly cut off. I call again and once again make my case to a different rep, put on hold and the rep comes back...'OK sir, please refresh your page and you should see your $400 balance now visible. Refresh and the 400 is back. WTF!? "Sir i'm requesting a payout not depositing." 'Ah then you can just follow the payout process on the website' WHAT!?, i'm back where i started 3 weeks ago? So I ask him how long it will take. 'Well sir, it takes 3 business days to review a request for a payout, as its Saturday you should expect it around Wednesday.'

No, apology for inconvenience, no explanation of why a simple bitcoin deposit has stymied them so.
No doubt come Wednesday (5 days away) I again will have to go through this runaround.
Im pissed now. For a business who's business is money they seem to do a piss poor job of managing it.

Derek Phelps MyBookie.ag Account ending in 8872

Update : 10/23 On my last mail I told them that if there is some problem processing bitcoins they could just issue a credit to the credit card that i made the initial deposit with if it would expedite things. Got a quick response that they have decided to refund the $400 to my credit card but be patient, that in some cases it takes up to 22 days to process. I immediately respond back STOP! go ahead and proceed with the bitcoin transfer as that way i at least have a confirmation that the $ was sent. They come right back with 'Oh, Sorry, the refund was just issued and we cannot reverse it now.' (uh...bullsh*. I have had several credit card merchant accounts and you have full control of refunds provided they havent processed through settlement to the customers account) I get no transaction number, no case id, no tracking, etc. I've been down this road before with vendors waiting out the clock to prevent chargebacks. I have thrown up my hands and just now reversed the charge with my Citi card while i still could.

I put the intro at the top because rather then do my due diligence on an offshore site im going to send money to with no recourse if they screw you, i just took a glance at a few fake review sites and said 'Wow what a great site'.  Only now after doing the research do i find the few 'real sites' whos user experiences mirror my own.  (note: even the real sites who allow user comments will have lots of shill comments intermixed with real users comments.  You can spot them as they all sound errily simaler in their glowing praise.