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  • Report:  #939846

Complaint Review: MYCASH GUARDIAN

MYCASH GUARDIAN MYCASH GUARDIAN 8884855853 They fraudulently processed a $29.95 ACH withdrawal. I don't know them. I did purchase from WonderShare the same day for same amount, but WonderShare withdrew their $29.95 as a card purchase. Internet

  • Reported By:
    Melissa — Lake Balboa California United States of America
  • Submitted:
    Wed, September 12, 2012
  • Updated:
    Mon, February 18, 2013

I noticed an ACH withdrawal from my bank account that referenced: MYCASH GUARDIAN 8884855853 in the amount of $29.95.  I never conducted business with them & am not sure how they got access to my bank account info to do an ACH. 

I did order from WonderShare the same day for $29.95, but WonderShare withdrew the $29.95 as a card purchase on the same day.  I did not provide my bank account info to WonderShare, only my bank debit card number.

I did recently request & receive a payday loan online, but not from MYCASH GUARDIAN.  I'm closing out my bank account as my bank account may have been comprised from this online transaction.

1 Updates & Rebuttals


Teresa

United States of America

Wondershare Customer Service Responds

#2UPDATE Employee

Mon, February 18, 2013

Hi Melissa,

We would like to express our sincerest apology for the inconvenience. Wondershare cooperate with third party payment platform Digital River, and assure 100% secure during payment.

Please contact us and attach the bill receipt to us, we will help you look into the case and give respond with solution. Contact info:
http://support.wondershare.com/contact-support/contact-support-team1.html

Our aim is to regain your confidence and trust. If you have any other concerns that you would like to address, please feel free to contact us.

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