Complaint Review: MyFax

After the "free trial" my credit card was being charged $10 per month, as others have said. When I realized this last March, three months later, I called to complain and demand that the charges be reversed. They refused apparently the automatic charges were in the fine print. The only option they gave me was to convert the monthly plan to a yearly plan for $20, which would retroactively start from January. Since they refused to refund the charges, I reluctantly agreed. Many months went by without my using the service at all. I just received, this January, with no prior notice, a renewal charge of $20. I called to say I did not want the service; they informed me that the renewal fee is charged in December. They told me I should have cancelled before December. The fact that they sent me no notification of the impending renewal did not matter: it was up to me to know that the charge would appear in December rather than January, when the plan started. Their practices are unethical, their policies rigid, and I hope they lose a lot of business from people reading this report.