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  • Report:  #998720

Complaint Review: MYFEEPLAN.COM

MYFEEPLAN.COM Scam, Unauthorized Bank Access, Internet

  • Reported By:
    Mark — Robbinsdale Minnesota United States of America
  • Submitted:
    Thu, January 17, 2013
  • Updated:
    Thu, January 31, 2013

I was checking my bank account and a pending transaction with the description "MYFEEPLANCOM UT" showed up in the amount of $19.95. I looked them up and all I could find was complaints from other people being scammed. It took a while for me to actually find their website, and from what it said, they are a customer service business that gives out driving/criminal records(which I hadn't requested), and it still looks fishy because I was unable to find a phone number.

All I could do was use the live chat service to speak to a representative. In short I was asked to give the email address and zip code that where associated with my account on their website(which I never set up). I did and was asked if I would like to close the account and void the charges. I said yes and was given a confirmation number. 

I guess we'll see if it goes through but I'm disturbed as to how they got my info, and, if it's a legitimate company, why they didn't notify me via email of the charge or the account set-up.

3 Updates & Rebuttals


JoshCustomerService

Denver,
Colorado,
USA

George We Can Help

#4REBUTTAL Owner of company

Thu, January 31, 2013

George,

Please email josh@myfeeplan.com and I can offer you a refund of the charge. I apologize for any problems.

Thank you,

Josh F.
Customer Service Manager


george

bradenton,
Florida,
United States of America

owner

#4REBUTTAL Individual responds

Wed, January 30, 2013

a fee of 19.95 is take out of my credit card

 


JoshCustomerService

Denver,
Colorado,
USA

CS Response

#4REBUTTAL Owner of company

Mon, January 21, 2013

Dear Mark,

Please email josh@myfeeplan.com and I can offer you a refund of the services charged. I apologize for any inconvenience and I would like to help you in any way I can.

Thank you,
Josh F.
Customer Service Manager

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