MyHouseDeals.com False advertising...their listings are outdated and useless Houston TX
I started out with the FREE membership, but they said I needed to upgrade to see the listings 14 days before the FREE members. What they don't tell you is the listings are old and have been on the market for weeks, or even months already. I visited 9 houses that were listed as "available" on their website, but had actually been sold weeks before. The "Pre-foreclosure" properties they had listed were not in pre-foreclosure status, and the dollar amounts listed were completely bogus.
Their Customer Service Department does not answer the phone, so you have to leave a message. I demanded a refund but they said they have a strict no-refund policy. Don't be fooled. They do not have any information on their website about listed properties that is not also available from a variety of others, including Zillow.
1 Updates & Rebuttals
Alex
Houston,Texas,
United States
Response from MyHouseDeals
#2REBUTTAL Owner of company
Tue, August 25, 2020
Hi Robert,
Thank you for sharing your feedback. We are disappointed to hear that your experience with MyHouseDeals was less than stellar and we certainly understand your frustration. We wanted to share some information with you in the hopes that it helps to clear up some confusion. Our community investors is comprised of both free members and Premium members. Investors who choose to upgrade to a Premium membership enjoy many benefits including access to deals 14 days early. It’s up to each investor to decide whether a free or Premium membership makes the most sense for them and only upgrade to Premium once they’ve tried the service as a free member and feel confident in the value a Premium membership provides.
Whenever a deal is posted on MyHouseDeals, our internal review team examines each one to make sure it does not raise any red flags. Please keep in mind that information displayed on the website is provided by the seller, and we do not attest to the validity of the information they provide. After a deal is approved by our team, it is the seller’s responsibility to reply to inquiries about the deal, maintain information that is up-to-date, and take down the listing when it is no longer active. Even though we follow up with sellers regularly to verify that information listed on the website is accurate and the deal is still available for sale, we rely on the seller for those updates.
New deals are added to MyHouseDeals daily. In fact, on average, 1,650 new deals are added nationwide each month. We simply provide the digital platform to facilitate the making of deals but we are not involved in the posting of individual deals. When it comes to the dollar figures listed for a particular deal, some sellers are truthful about the after repair values. Some sellers exaggerate. It is important to note that these figures are estimates and that you must draw your own conclusions by doing your due diligence.
We are sorry that you were unable to reach our Customer Success team. If you called outside of business hours, this may explain why you were unable to reach our team but we always return calls in a timely manner. You are always welcome to reach us by phone, email, or through the live chat on our website and our team is standing by to help you. We do have a refund policy, like most businesses. Whenever a refund is requested, the details of the situation are discussed and a decision is reached on a case-by-case basis that is fair to both sides.
We would be more than happy to discuss matters with you further so we can keep the conversation going. Please reach out to us at 1-800-973-1180 ext. 1, email us at support@myhousedeals.com, or use the live chat on our website. We greatly appreciate your feedback.
Team MyHouseDeals