Complaint Review: MyLife.com

Mylife.com advertises a "search alert" which tells yu when a person has searched for you.  I spoke with "Rachael" who confirmed the search alerts are fake, they continue to generate fake searchs as if the person as just looked for you in real time.  I signed up for Mylife.com because i have an internet stalker who uses Mylife, Facebook, etc...to search, monitor and harrass me, for the last 4 years.  i cut off my paid account with Mylife.com because they do not deliver the services they advertise.  I kept the free account with the Search Alert feature, because I kept getting messages in real time that my stalker had just lloked for me, i was gettin one every two days, then once a week, then back to every few days.  I have gotten over a hundred notices sayng that this specific person has been looking for me.  Rachael from customer service stated (on 6/20/2013 approx. 10:40 am PST) that the search alert was created by the stalker, confirmed that most of the search alerts are NOT REAL, TOALLY FAKE FORADVERTISING PURPOSES.  This stalker has cause me 4 years of heartache and worry, So I confronted the stalker by email.  She says she gets the same search alerts(probably not true as I do not search for her).  I sent Mylife.com 2 seperate emails with a header of ATTN: Please RESPOND ASAP SECURITY ISSUE.   They claim n their customer care section that all inquiries will be answered WITHIN 24 hours, never happened. I got an auto reply that the inquiry was recieved and I would get a response within 24 hours, it never came so i called today to find out why.  They refused to answer why they never got back to me.  I tried to speak to a manager, I was refused as well, saying "there wasn't one available" or something like that, either way, no manager access.   I explained that their FAKE SEARCH ALERT software had caused me to already file police reports, and was currently in the process of obtaining a restraining order becas ethe stalker has threatened to harm me and/or my family.  I also explained that I wanted a record from my account of which of the searches were real, from the stalker, ones she actuay performed herself, and I was told i would need a court subpoena to retrieve those.  This company is extremely decptive, they use misleading, unethical and dishonest tactics to promote their services which are not even real.  These deceptive practices almost led me to court over how many alerts I recieved, giving the exact date/time/name of the person looking for me and exactly when they searched, all fake.  Mylife.com has actually caused the local Sheriffs' Dept and the courts time and money, as they have already called this person and have had to issue me paperwork for the restraining order, and if finalized, would have had to pay for the filing, service to the defendant, and an entire court case for the restraining order.   Rachael from Mylife.com could not explain why it is legal for Mylife.com to use misleading and fake advertising sacms to get people's money for services they supposedly provide, but illegal for all other businesses to do.  I now it is illegal and unethical for a busines to trick or mislead or decieve anyone, so I am writing tis complaint.  I informed "Rachael" that I would be filing complaints with every single consumer group I could because of the legal severity of this case, citing the need for a complete change to their unethical practices, or at least a DISCLAIMER on their site and all pages within their site that the search alert is not real.  I am also EXTREMELY concerned about Mylife.com failing to respond or knowingly ignoring  two(2) different emergency inquiries about this and the legal ramifications it is causing.  If the slaker(who is extremely dishonest but occaisionally says something true)is not lying, that means MYlife.com has been giving her the direct impression that I have been searching for her every 2 days.   This is unacceptable, and I honestly hope that Mylife.com gets a class action suit filed against them and goes bankrupt from losing the case.  There are thousands of legitamate businesses out there that suffer and lose business every day that scam companies are allowed to operate.