Complaint Review: MYMP3LIVE

Report of 1-18-2007, about 5:30 p.m. C.S.T.

My daughter attempted on Christmas Day to download ITunes for her new IPod. She got to this company instead b/c they were the first one to show up when she entered ITunes in the search box. My credit card shows a phone number of 1-888-448-6889. The billing portion does not work, however the tech suport portion does. She purchased access to download programs which already exist for free such as Ad-Aware, Windows Media Players, AVG Antivirus. She also purchased tech support for 3 years which includes online and phone support (9-5 EST every day). The company has a policy that after 7 days there are no refunds.

Go to a site called marketbill, enter your email and the last four digits of the credit card that you used and you can get a copy of your receipt which then contains your login information. You get your account information also. What is scary is that my daughter says she doesn't remember anything about setting up a password and her account number includes part of her Social Security numer. Also, the day she did it, there are no confirming emails.

For the past three days including this morning, the website ip-mymp3live came up to this and another complaint board. Right now (5 p.m. CST) the site come up to a portal which I could not access anything off of.

The IP address of her order confirmation number (which does not match the reference number on my credit card) is 70.241.5.203 .

The website to login is: http://www.thesoftwaremembersarea.com/loginv2.asp
and you use your login information.

Here is what I inadvertantly bought.
DESCRIPTION TOTAL
3 year membership (Info) 35.94 USD
YOU HAVE ALSO ELECTED TO TAKE ADVANTAGE OF THE FOLLOWING SPECIAL OFFERS:
Extreme Pro Speed Download + Technical Support (Info) 17.88 USD
My XP Tools (Info) 14.95 USD
Defenza AntiSpyware - 1 yr (Info) 9.95 USD

Total 78.72 USD

The 3 separate programs she paid extra for are all available for free as shareware.

Live and learn.

June
Houston, Texas
U.S.A.