MYMUSICBILL.COM, Or Noreply@marketbill.com Has possibly sold me a free version of "GOOGLE EARTH" plus adding three other items to my bill that were unnecessary. All for a total of $80.78 USD Nationwide
"These people are a fraudulent site. They use free software sites, and then copy them to appear like their real, and then they charge you for a fee. They charged me for a total of $41.83. They state in their terms of conditions that you will recieve a full refund within thier 7 day refund period if not satisfied.
Well, once I purchased the site which I thought was the new Google Earth 2008, I realized it was only the Google Earth that I had already downloaded for free off the Google Earth site. I feel like an idiot. But regardless, I tried to contact them to recieve my refund immediately after I signed up. You can only respond to them through their customer help desk. When you respond to them to get your refund, they consistently try to turn you down. "
This same thing happened to me this week end.
I wanted to download GOOGLE EARTH and probably have the "free version." Also this "company" charged me with three other items in the package, totaling $80.78.
I've started working with the charge card company to contest the charge, which has not been posted yet.
This company does not provide an address or telephone number for contacting them.
Use search for MYMUSICBILL.COM
You would hope that the GOOGLE Company would jump in on another company, selling their free software, causing unhappy cusumers?
I may cancel this charge from this company and try to go through THE GOOGLE company instead of a third party.
Cbra
Georgetown, Tennessee
U.S.A.
1 Updates & Rebuttals
Websupport
Montreal,Quebec,
Canada
Contact us for technical/billing support
#2UPDATE Employee
Thu, July 17, 2008
hi there,
We are a third party company that handles the technical and billing issues for over a thousand different websites. We are not the company that you signed up with. We only offer support for the company and follow the guidelines that the company itself has given us.
Regarding the $9.95 non-refundable processing fee, this fee was clearly stated during the sign up process as well as in the Terms & Conditions in which you have to read, and of course agree to before you can submit your order.
While we are sorry that you were unsatisfied with your membership we would like to let you know that we do offer complete technical support via telephone and email in order to make sure that you are satisfied with your membership.
Email: websupport@marketbill.com
Telephone: 1-888-448-6880