Myperfectcredit.com; clearcredit.com Ripoff stole money out of my bank account, won't return calls Internet
I found 2 charges for $9.95 each, taken out of my checking account over the past 6 weeks, from myperfectcredit.com. I tried to get this resolved over the phone, but they said it has to go to the next level and there was nobody at level one that could help me. When I asked to be connected to a supervisor or level 2 person, I was told I couldn't be connected but somebody would call withing 24 hours. It never happened.
I was able to speak with a person 2 times after that, but could never get an answer from anybody. It's been weeks now and I have tried to no avail to resolve this situation. Now, if I attempt to call them, the computer system on their phone puts me in a loop - unable to speak with a person, always telling me to log onto their website. Now, When I try to contact them via the website, www.clearcredit.com, a message comes up stating there is an error message and that the page cannot be displayed, etc. I filed a complaint with the BBB and also sent a letter to the attorney general. I am contacting my bank tomorrow to make them aware of what happened to prevent any more money being taken from my account. I don't know what other steps to take from here. I am just thankful the money they stole was only $20. However, I need to make sure that amount doesn't go up from here.
Zoe
marlboro, New Jersey
U.S.A.
1 Updates & Rebuttals
R.
Carson City,Nevada,
U.S.A.
MyPerfectCredit Member Support Response
#2UPDATE Employee
Sun, August 14, 2005
If at any time a member has a concern about their membership, wishes to close the account, or request a refund, they may do so by contacting our customer service representatives at support@myperfectcredit.com or (877) 469-7373. We promise to review your request on a timely basis, and make every effort to resolve all issues.
We stand by our commitment to provide exceptional customer service, and want our members to have a positive experience with MyPerfectCredit.Com. If a member cannot resolve any issue with the first level contact, they can request a second level review of the unresolved issues by e-mailing supervisor@myperfectcredit.com.