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  • Report:  #108104

Complaint Review: MyPhoneFiles.com

MyPhoneFiles.com Provided "test" sending text message to your cellular phone, promising mp3 uploads. Impossible to do. Internet

  • Reported By:
    Highland Park Illinois
  • Submitted:
    Mon, September 13, 2004
  • Updated:
    Thu, November 03, 2005

MyPhonefFiles.com sells a program on the internet which alledgedly allows you to upload real mp3 songs to your cellular phone. They point out that they can't list every carrier and cell phone maker/style, so they provide a "TEST." The test requires you to input your cell phone number and click a "send" button. They assure you that if you receive their text message, your phone is compatible with their program.

Based on the assuring receipt of text, I "leased" the program for 6 months for $14.95. I tried quite literally for hours to upload an mp3 finding it impossible to do. I finally contacted VERIZON, and spoke with a wonderful special tech in the "wireless" division. He pulled-up MyPhoneFiles.com, tried the test himelf, and assured me MY Kyocera 47SE would NEVER work with this "program." He explained that the "TEST" merely sent my phone a text message, something any new phone can receive.

I maintain that "MyPhoneFiles.com" practices fraudulent BAD business, with intent to mislead and misrepresent. Teens and anyone who is gadget oriented will be fascinated w/ the prospect of having their phone ring a true song. The TEST is a true "RIP-OFF", and another example of sloppy, smarmy business on the net. Myphonefiles.com had a disconnected phone number, and does not, a week later, acknowledge my concerns. The charge will be disputed of course.

Ron
Highland Park, Illinois
U.S.A.

1 Updates & Rebuttals


Maciej

Freehold,
New Jersey,
U.S.A.

Not a rip-off, just be careful reading what it really says

#2REBUTTAL Owner of company

Thu, November 03, 2005

The test page was provided as means of testing a phone before any money is spent on that site. The test page provides ability to fully test the phone, from typing in a phone number in the "send" box to actually hearing the ringtone on a phone. Instructions on how to send to Verizon phones are slightly more complex and are clearly marked on every turn of the test process.

This is a clear example of an end user error not following instruction carefully. Nowhere on the site it says that if a text message arrives then a phone will work. After the text message arrives your phone has to have ability to retrtieve a download via that text message. Most newer phones have that ability. The whole process is carefully explained in the help and FAQ sections of the site.

For everyone else, test your phone on test page at http://myphonefiles.com/test, follow through with the donload from your locker all the way through until you can hear a ringtone on your phone. Then you can know that the software will work with your handset.

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