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MyPlayDirect MyPlayDirect: Liars, Flakes, and Frauds New York City Internet
On July 29, 2014 I ordered two t-shirts from the Legendary Pictures official webstore: shop.legendary.com and in good faith believed that they would ship to me in September. In September I was notified that my shirts would ship to me by Halloween: October 31st. On November 7th I contacted customer service as my estimated delivery date had not been updated and a week had passed. I was assured that my concerns had forwarded to management and marked as priority. Ten days later I had heard nothing and my delivery date was still Halloween. I spent a week emailing customer service every single day (they lie and claim to have no phone number and then admit that they have a phone number but refuse to share it with their customers) only to be assured every day that my concerns had been forwarded to management and marked as priority and I would be contacted soon.
It has now been four months since I requested contact by a manager or supervisor. It has now been a week since the latest revised quote for shipment/delivery has passed and has not been updated. I have contacted customer service every day and every day I am assured that my concerns are being forwarded to management and marked as priority. I have demanded to know when I will be put in touch with a manager or supervisor and I have been ignored for four months.
They claim that the products (tshirts, mind you, I can find 10 shirt vendors within a 10 mile radius who can have shirts prepared in less than 6 months) are "backordered" and have been so for the past 6 months. They claim that they will update the order status. They claim that they will ship the shirts someday. I do not believe them. I have no reason to believe them. They have done nothing but lie to me and ignore me and treat me like I don't matter.
MyPlayDirect cares nothing for their customers. They will never put you in touch with a manager or supervisor. They will never fulfill your order. They will never do anything proactively. They will never reach out to their customers. They will never listen. They will never do anything.
I consider the hack of Sony Inc (the parent company) to be just desserts to a horrible company who cares not one iota for their customers.
3 Updates & Rebuttals
dearn c
Emeryville,California,
Received Products
#4Author of original report
Wed, February 04, 2015
Items ordered: July 29, 2014
Items received: February 3, 2015
The shirts are good quality, well made and very awesome. Definitely worth fighting for, but not something anyone should have to fight for. There is no excuse for making a customer shout into a void for six months in order to buy T-shirts. I'm glad to have them, I'm glad to not have been charged money for them, but I'm disappointed in the experience overall.
I sincerely hope that MyPlayDirect gets its act together in the future and uses this as an opportunity to IMPROVE themselves.
dearn c
Emeryville,California,
Finally Spoke to a Manager
#4Author of original report
Thu, January 15, 2015
After 70 days of asking to be put in touch with a manager, I finally spoke to Christine, manager of the email support team. This is a direct result of appealing to Legendary Films via twitter and they stepped in and took action on my behalf. Christine and her team are not the problem here - the email support team I expect bears the brunt of a lot of abuse that should be directed at the upper management of the company.
Apparently the shirts had never actually been ordered. No one who has ordered Pacific Rim shirts from the Legendary store has received them because MyPlayDirect never actually ordered them and in spite of six months of customer complaints, it was only top-down pressure that stirred the upper management into action.
I am given to understand now that the shirts should actually be on order. I asked Christine to pass along my message to the upper management at MyPlayDirect that their behavior is unacceptable. Most people will not make the distinction between Legendary Films and MyPlayDirect and will see this delay as an insult to the very people who support the company, not understanding that Legendary cares very much about their fanbase while it is MyPlayDirect and its fat cat managers who care nothing for the fans or proper customer service.
So the email team was doing what they could with the limited resources allowed them by the management of this company. I still have absolutely no faith that they will deliver the shirts by February 17th, but at least I have an explanation and, short of delivering the product, that was all I was asking for.
In today's world, companies cannot get away with this kind of gross negligence. And that is what it is - this isn't lack of attention to detail, this is a failure on the most fundamental, basic level. Someone flipped the switch on the site to claim the shirts were in stock, someone approved that switch flip. Someone failed to properly confirm the shirt order with the vendor, and I assume a whole lot of someones had a grand time ignoring my complaints.
If someone had actually looked into my complaints back in November, these shirts could have been properly ordered then and I would have them already and everyone would be happier. As it stands, maybe come February 17 I'll be a happy fan with my shirts. Maybe not.
In any case, I want to loudly and happily thank Legendary Films for stepping up to the plate, taking ownership of the situation and taking action. I want to thank Christine for calling me - I'm sure that wasn't an easy thing to do. I worked in retail for over 6 years and I hated calling irate customers, so I understand it's difficult, especially when it's not your fault personally. Legendary Films is my new hero for life and is a company I stand behind all the way. Thank you for Pacific Rim and I'll forgive any movie you may have made that I didn't like because you are a company with integrity and you came through for me.
I hope that this signals a new era for MyPlay Direct - one in which they step up their game and start performing better for their clients and for the fans of their clients.
dearn c
Emeryville,California,
Let's see how much more epic this failure can get.
#4Author of original report
Thu, January 15, 2015
Up until today, the items that I ordered (now) 171 days ago were listed on the site as being "in stock" and shipping in "1-2 business days". Up until today, January 15th, my order status still reflected that the items would ship by January 2nd (bear in mind that I ordered them last July). Today I found that my order status had changed, but they did not notify me which is really the VERY least they could do after making me wait this long. Now they are estimating that the items will arrive, on the outside, 204 days after placing my order. They have also changed their website to reflect the new status since I brought to their attention their FRAUDULENT claim of having the items in stock.
So what I want to know is whether they:
1. Actually HAD the items in stock and DELIBERATELY did not ship them to me and purposefully waited until they were out of stock
2. NEVER had the items in stock and were knowingly and DELIBERATELY committing fraud/false advertising by claiming to have them in stock
Has ANYONE received items purchased from the Legendary Pictures official webstore - specifically shirts from their Pacific Rim shop? Has ANYONE ever received contact from a manager at MyPlay Direct or Sony Corp? Is there anyone in charge over there or do they only farm email and twitter work to high school students in Indonesia? Outsourced child labor appears to be their preferred method of employment - I say this not without grounds. One of their twitter kids has a personal Twitter account and he is located in Indonesia and has posted photos which appear to be of a high school classroom. If this is not the case and MyPlay Direct actually employs legal adults then I ask for them to step forward and refute this, but from where I sit, it appears that they are using foreign child labor.
In any case, they will not deliver the items in the newly quoted time frame. I know they won't. They know they won't. But they won't admit it. They will continue to lie to me and when February 17th arrives, I will post another update letting you know how they failed to deliver during the newly quoted time frame. I will then spend another 3 weeks waiting for them to update the status of the order, at which time they will either cancel the order and lie, claiming to be out of stock, or they will push the delivery window back again.
I have no confidence in MyPlay Direct. Not once has an employee of this company told me anything but lies. Not once have they answered my question - who is in charge there and why has my order been delayed?