Myrest.com ripoff for sure and no doubt about it Tampa Florida
I purchased bedrails for waterbed, mattress, heater,liner, all for just over $300.00 which wasn't to bad, so paid with credit card of course. Well after about a week of waiting I went to the web sight to check my order status. Seems my order did not exist at there sight. So I checked several times to make sure I was using the order number they gave me on the reciet I printyed out from them, and it was right, so after several days of trying this I placed call after call to them to find out what was going on with my order or if there was one and according to their web sight there was no order.
After about a week of calling leaving 4 messages to return calls, due to the fact that nobody ever answers the phone line and all you get is a recording that says the next avaible operator will be with you shortly, and of course after an hour it disconnects you, or shorter. I am sure this compand is a fraudlent company and doesn't do anything unless forced to do so.
Needless to say I have filed a complaint with my credit card company that they billed as soon as I placed my order. I have also notified several different agencies to investigate myrest.com. I would not accept anything from them now even if they shipped it. They are what gives internet shopping a bad name for sure and I learned my lesson.
ernie
green, Ohio
U.S.A.
3 Updates & Rebuttals
Jennifer
VALENCIA,California,
U.S.A.
I hear you ...
#4Consumer Comment
Sat, October 21, 2006
I completely understand the consumer's plight. The myrest.com people are incredibly rude when you can finally get someone on the phone.
The owner, Mr Webb lies like crazy. The fact is his business practices are at best, in my opinion, questionable. His customer service is horrific, and his products are ridiculously low quality.
If you check this website under different variations of his name, you will find multiple complaints. Speaking for myself, I have resorted to using this forum under extremely rare circumstances when I have been treated with the utmost disrespect. I'm sure that's the case with most folks who post problems on this forum.
John
Tampa,Florida,
U.S.A.
Found Customer - All Merchandise Delivered as Promised
#4REBUTTAL Owner of company
Thu, January 29, 2004
I couldn't let this rest because I knew that this report had no merit. I dug deeper and found out that report was filed by someone from Belpre OH and not from Green OH as the report stated. With that I had two customers from Belpre OH and one matched perfectly with the product description. The report was signed by an Ernie but was really by a customer named Craig Richardson. He placed his order on Friday December 19th - A copy of this email was sent to him immediately. I've attached a copy.
-----Original Message-----
From: MyRest.com [mailto:sales@myrest.com]
Sent: Wednesday, December 17, 2003 7:48 PM
To: crichXXX@aol.com
Subject: Thank You for Your Order!
-----------------------order Date: Dec 17, 2003
--------------------------
Order Number: 32622
DELIVER TO:
craig richardson
716 sycamore street
belpre, OH 45714
usa
FROM:
MYREST.COM
13966 Lynmar Blvd.
Tampa FL 33626
USA
Voice:Toll Free 1.800.4.MYREST (469-7378)
Fax: 813-925-1448
Email: sales@myrest.com
FREE-FLOW
WaterbedsOnline.com
Size: California King - 2100
Qty: 1 at $44.95 :....................................... 44.95
2161
Accutron Digital Heater
Qty: 1 at $79.95 :....................................... 79.95
3pcjF
3pc Jumbo Fabric Padded Rails
Color: Onyx Velour
Size: California King - 1119
Qty: 1 at $149.95 :..................................... 149.95
SBSULiner
Heavy Duty Ultra Deluxe Stand Up Liner
Size: California King - 2190
Qty: 1 at $39.95 :....................................... 39.95
------
Subtotal 314.80
Free Shipping within the 48 Contiguous States!! ----------> 0.00
======
TOTAL $314.80
His order shows that it was shipped delivered within the promised time frame. You have take into account the days that we missed because of the holidays. I'm attaching a copy of tracking report which was also emailed to him.
Tracking number
039595510038190
Signed for by
F.RONTDOOR
Ship date
Jan 13, 2004
Delivery date/Time
Jan 16, 2004 12:21 pm
Reference number
17859
Invoice number
20084
Purchase order number
20084
Delivery location
Belpre
Service type
Home Delivery
Weight
23.00 lbs.
Date/Time
Status
Location
Comments
Jan 16, 2004 12:21 pm
Delivered
Belpre, OH
7:48 am
On FedEx vehicle for delivery
ZANESVILLE - HD, OH
6:17 am
Scanned at FedEx destination location
ZANESVILLE - HD, OH
5:21 am
Arrived at FedEx sort facility
ZANESVILLE - HD, OH
3:41 am
Departed FedEx sort facility
COLUMBUS, OH
Jan 15, 2004 2:30 pm
Scanned at FedEx sort facility
COLUMBUS, OH
Jan 14, 2004 8:36 pm
Arrived at FedEx sort facility
COLUMBUS, OH
3:50 am
Departed FedEx sort facility
ORLANDO, FL
12:45 am
Scanned at FedEx sort facility
ORLANDO, FL
Jan 13, 2004 8:06 pm
Arrived at FedEx sort facility
ORLANDO, FL
7:16 pm
Loaded onto trailer at FedEx facility
TAMPA, FL
5:26 pm
Picked up by FedEx
TAMPA, FL
4:37 pm
Package information transmitted to FedEx
TAMPA, FL
I will address the statement that he had said that when he tried to check on his order it said there was no order on file with his invoice number. The reason for that was that the old website of 2003 did not have the ability to log into an account. All information was emailed to our customers. On December 31st, we launched our new website which allows all customers to log into their account to view their purchase status at any time. All old order number were converted into new order numbers. If the customer didn't search for "ALL" open orders then the old order wouldn't have shown up. In this case the customer was trying to do a search specifically for the old invoice number which brought back a negative result.
As for calling in and not receiving an answer, we have a fully staffed call center that takes every single call that comes in. Call us and just listen to the professional phone system that we've invested thousands on to make sure that every customer is taken care of. I think the reason was simply that he was calling during the Holidays when our offices were closed.
If anyone wants personal attention you can call me directly at:
813-247-2337 x 855 - My local business number
800-247-2337 x 855 - My toll free number
813-569-1300 - My Emergency Number that rings directly to my desk.
813-368-6600 - My cell phone
813-925-1448 - My fax
jwebb@myrest.com - My email
John Webb
Owner - My Rest, Inc.
Est. 1992
Member of BBB
John Webb
Tampa,Florida,
U.S.A.
Order never placed with our company
#4REBUTTAL Owner of company
Wed, January 14, 2004
I searched the database and could not find an Ernie or anyone from Green Ohio. I can only presume that the customer never actually completed their order when they tried online. If they had they would be able to log on at anytime and see the actual progress of their order. Our site allows you to:
1. View your order status at any time.
2. Track the status of your order as it moves within our companys shipping stages. Example, it tells you when someone actually has reviewed your order, puts it in a in progress stage and lastly a shipped stage where you would have access to all of your tracking numbers. If there was a delay on your order we could note it online also so there wouldn't be any delays in communication. All of this information is available to all of our customers. Unlike most sites where you place an order an can only call to check the status of your order.
3. We also offer a toll free number to contact someone in customer service. Sometimes you might have to hold but it's better than being thrown into a voicemail box.
If you could not log on with either your log in name or email address then it would be fair to say you never made an order with our company. In this situation I can only assume that the person didn't or this was just put on this site from a competitor who is just trying to slander our company.