MyScriptSearch.com, PayEcom.net Ripoff Company Erroneously Charged My Card Three Times Dayton Ohio *EDitor's Suggestions on how to get your money back into your bank account!
I recently discovered that I had three charges made to this company. I did not know who they were until I did some sleuthing and found out that they are owned by pangeaprocessing.com and they manage several pay sites. The charges originated from their client, LegalMedsOnline, who then forwarded me to some other site of theirs called MyScriptSearch. I followed their guidelines and provided my doctor information and they charged me the sign up fee. ($8.95) The next day, they informed me they could not locate my doctor using the information I provided them and could not fulfill my order otherwise.
Fine, except I was, strangely, able to contact my doctor at the same number they had later that afternoon. When I told them this, I received an email stating they would cancel my order and since they had not provided the service I reeuested though I provided them with the supporting documentation, they continued charging my card for an additional two months. I have cancelled my credit card that they have and, after threatening to report them to the Federal Trade Commission and BBB, I received an email stating they have cancelled my "membership" and will reimburse me for the charges they should not have incurred on my credit card. The customer service rep was a very nice person and very helpful but this company is an absolute FRAUDULENT SCAM.
Jane
Raleigh, North Carolina
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
4 Updates & Rebuttals
Pangea
..,Ohio,
U.S.A.
Company response
#5UPDATE Employee
Fri, March 25, 2005
While the customer grudginly mentions that they have been refunded in the closing paragraphs they still apparently labor under a number of incorrect assumptions, most notably the notion that their card info was magically obtained from thin air. Sadly this sort of person contributes to the notion of many that the internet is inherently unsafe for commerce when the exact opposite is true.
Far from this, the cistumer willingly and intentionally signed up for a membership to legalmedsonline.com, the terms of which are explicitly stated on the site in numerous places. You can view these yourself by visiting legalmedsonline.com and clicking the join link. The membership and its recurring nature is explained in no uncertain terms at that link.
Additionally, MyScriptSearch is no site of ours. If you chose to pay another fee to someone entirely separate then we obviously have no control over your unnecessary expenditure and you'll need to contact them directly to discuss that matter.
Finally, wild assertions regarding ones complaints to the FTC and other disinterested agencies were not what motivated the return of your funds. As we clearly state on the site, we offer your money back during the first 30 days of ones membership if they are not satisfied with the service or are unable to obtain their specific medication. It is painfully easy to cancel the membership at ANY time. There is 24 hour email support, live chat from the Web site and most notably a 24-hour toll-free telephone number. While we're truly sorry that none of these methods of cancellation appealed to you during the first three months of your membership one of them obviously worked VERY efficiently for you in eventuality as you stated you were able to easily cancel your account. Furthermore we were quite generous in refunding you for months far beyond the usual window of cancellation and refund.
We always welcome inquiries from current and potential customers. You may inquire by searching the extensive FAQs on the site or emailing customercare@pangeaprocessing.com
Pangea
..,Ohio,
U.S.A.
Company response
#5UPDATE Employee
Fri, March 25, 2005
While the customer grudginly mentions that they have been refunded in the closing paragraphs they still apparently labor under a number of incorrect assumptions, most notably the notion that their card info was magically obtained from thin air. Sadly this sort of person contributes to the notion of many that the internet is inherently unsafe for commerce when the exact opposite is true.
Far from this, the cistumer willingly and intentionally signed up for a membership to legalmedsonline.com, the terms of which are explicitly stated on the site in numerous places. You can view these yourself by visiting legalmedsonline.com and clicking the join link. The membership and its recurring nature is explained in no uncertain terms at that link.
Additionally, MyScriptSearch is no site of ours. If you chose to pay another fee to someone entirely separate then we obviously have no control over your unnecessary expenditure and you'll need to contact them directly to discuss that matter.
Finally, wild assertions regarding ones complaints to the FTC and other disinterested agencies were not what motivated the return of your funds. As we clearly state on the site, we offer your money back during the first 30 days of ones membership if they are not satisfied with the service or are unable to obtain their specific medication. It is painfully easy to cancel the membership at ANY time. There is 24 hour email support, live chat from the Web site and most notably a 24-hour toll-free telephone number. While we're truly sorry that none of these methods of cancellation appealed to you during the first three months of your membership one of them obviously worked VERY efficiently for you in eventuality as you stated you were able to easily cancel your account. Furthermore we were quite generous in refunding you for months far beyond the usual window of cancellation and refund.
We always welcome inquiries from current and potential customers. You may inquire by searching the extensive FAQs on the site or emailing customercare@pangeaprocessing.com
Pangea
..,Ohio,
U.S.A.
Company response
#5UPDATE Employee
Fri, March 25, 2005
While the customer grudginly mentions that they have been refunded in the closing paragraphs they still apparently labor under a number of incorrect assumptions, most notably the notion that their card info was magically obtained from thin air. Sadly this sort of person contributes to the notion of many that the internet is inherently unsafe for commerce when the exact opposite is true.
Far from this, the cistumer willingly and intentionally signed up for a membership to legalmedsonline.com, the terms of which are explicitly stated on the site in numerous places. You can view these yourself by visiting legalmedsonline.com and clicking the join link. The membership and its recurring nature is explained in no uncertain terms at that link.
Additionally, MyScriptSearch is no site of ours. If you chose to pay another fee to someone entirely separate then we obviously have no control over your unnecessary expenditure and you'll need to contact them directly to discuss that matter.
Finally, wild assertions regarding ones complaints to the FTC and other disinterested agencies were not what motivated the return of your funds. As we clearly state on the site, we offer your money back during the first 30 days of ones membership if they are not satisfied with the service or are unable to obtain their specific medication. It is painfully easy to cancel the membership at ANY time. There is 24 hour email support, live chat from the Web site and most notably a 24-hour toll-free telephone number. While we're truly sorry that none of these methods of cancellation appealed to you during the first three months of your membership one of them obviously worked VERY efficiently for you in eventuality as you stated you were able to easily cancel your account. Furthermore we were quite generous in refunding you for months far beyond the usual window of cancellation and refund.
We always welcome inquiries from current and potential customers. You may inquire by searching the extensive FAQs on the site or emailing customercare@pangeaprocessing.com
Pangea
..,Ohio,
U.S.A.
Company response
#5UPDATE Employee
Fri, March 25, 2005
While the customer grudginly mentions that they have been refunded in the closing paragraphs they still apparently labor under a number of incorrect assumptions, most notably the notion that their card info was magically obtained from thin air. Sadly this sort of person contributes to the notion of many that the internet is inherently unsafe for commerce when the exact opposite is true.
Far from this, the cistumer willingly and intentionally signed up for a membership to legalmedsonline.com, the terms of which are explicitly stated on the site in numerous places. You can view these yourself by visiting legalmedsonline.com and clicking the join link. The membership and its recurring nature is explained in no uncertain terms at that link.
Additionally, MyScriptSearch is no site of ours. If you chose to pay another fee to someone entirely separate then we obviously have no control over your unnecessary expenditure and you'll need to contact them directly to discuss that matter.
Finally, wild assertions regarding ones complaints to the FTC and other disinterested agencies were not what motivated the return of your funds. As we clearly state on the site, we offer your money back during the first 30 days of ones membership if they are not satisfied with the service or are unable to obtain their specific medication. It is painfully easy to cancel the membership at ANY time. There is 24 hour email support, live chat from the Web site and most notably a 24-hour toll-free telephone number. While we're truly sorry that none of these methods of cancellation appealed to you during the first three months of your membership one of them obviously worked VERY efficiently for you in eventuality as you stated you were able to easily cancel your account. Furthermore we were quite generous in refunding you for months far beyond the usual window of cancellation and refund.
We always welcome inquiries from current and potential customers. You may inquire by searching the extensive FAQs on the site or emailing customercare@pangeaprocessing.com