MyTech Help, LLC Would not listen; insisted I order what she wanted to promote. I stood my ground. She got mad and slammed phone down and hung up on me. Margate, Florida
Changed providers from Verizon to Cox Cable.yesterday. One of mandatory items the first month was a $9.99 "my tech help 7 day trial gold plus, 24/7 unlimited tech support clause. I read all the info carefully. Many disclaimers so it didn't seem like something I wanted past the 1 month's obligation. I called and to get through more quickly (takes forever to get through) I opted for the one month"billing" option with cancellation after the first month.Samantha answered my call. Very insistent as to what services My Tech could provide and would not listen to me. She had an answer for everything which would have provided me with services I did not want. The "My Tech Terms" were solely geared to the company making money and not to providing real assist to the consumer, my opinion. Examples: "does not guarantee resolution to customer problems", "does not warrant that the service is fee of error or mistakes", "provides no remedies for service interruptions ...or loss of data..."Samantha had also mentioned a higher price versus the first month's $9.99. Their customer service stinks. When I stood firm and told her I was on a fixed income and did not want anything other than to fulfill my contract for one month, she slammed the phone down on me and hung up while I was in the middle of a sentence.Would never do business with this company. She also wondered how I had paid for it, like first 4 and last 4 digits of the credit card. I said I didn't know, it had all gone through Cox as far as payment. Guess I will have to keep my eyes open to make sure I don't continue to be billed.