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  • Report:  #1155928

Complaint Review: N2 Publishing

N2 Publishing Cindy Dukat Orlando, Florida ILLEGAL CHARGES TO CREDIT CARD Wilmington North Carolina

  • Reported By:
    hernan — winterpark Florida
  • Submitted:
    Thu, June 19, 2014
  • Updated:
    Wed, August 06, 2014
*UPDATE Employee: signed contract; unpaid account; sent to collections

Hi 

I try to contact Cindy Dukat and billing deparment because, I don't no why N2b Plblishing send me a invoice due date july 5, 2014 TOTAL DUE $599.00 from 3 month and with out my authorization.

Cindy Dukat the person in Dr. Phillips blvd orlando florida due this to me,she never told me about this agreement and make me sign a paper to suppose hold the special offer for 1 month and after that i started to receive this bill when i never authorized it.

THIS IS COMPLETELY ILLEGAL

NOW THEY TRY TO AFFECT MY CREDIT

 

1 Updates & Rebuttals

N2 Publishing

Wilmington,
North Carolina,

signed contract; unpaid account; sent to collections

#2UPDATE Employee

Wed, August 06, 2014

Mr. Hernan Polera of Modern Lawn Care:
 
I'm sorry to hear that you feel you have been wronged. N2 Publishing has been in business for more than ten years. We serve thousands of advertising clients each month. We strive to create the best possible experience for our customers and do so successfully. We do this by providing very clear expectations: We provide a client agreement that details exactly what each advertising partner can expect when entering in to a contract with our company. Our only expectation in return is that the contract signed by our customers is honored. 
 
Mr. Polera, we have a copy of the contract you entered in to with N2 Publishing. The document you signed very clearly defines all of the financial obligations, including the termination guidelines for a contract with N2 Publishing. You received an invoice because you signed this contract. Our actions have not been illegal, as you claim. The contract you signed legally bound you to make payments to N2 Publishing. 
 
Our Billing Department has record of making multiple attempts to reach you by phone. Unfortunately, we never received a return call so we were left with one option: to report this account to collections.
 
As a business owner, I'm sure you can understand the need for your customers to deliver on the contracts they enter in to with your company. We would expect you to handle the situation just as we did. If anything, we were "ripped off" by not receiving payment for a contract you entered in to with N2 Publishing.
 
At this time, we ask that you please move forward with professionalism. Please refrain from contacting our local representative with harassing calls and text messages. As your contract details, your agreement is with N2 Publishing; not the local representative. 

 
We sincerely tried to resolve this situation differently. Our goal is for every customer to enjoy their experience with N2 Publishing. 

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