Complaint Review: NAB NATIONAL AUSTRALIA BANK DAVID MILLER DAWN HEYWORTH

I was ROBBED by NAB National Australia Bank Robina Branch in Robina Town Centre, Gold Coast, QLD, Australia!

Dont trust NAB and particularly do not trust your money to the Robina Town Centre branch and the manager Down Heyworth they are totally unprofessional!!

They will pay your money to ANYONE without you signing!! And if you notice and come to stop this, they will mess it up and take your money anyway and wont give it back!!

And if you complain, they will only try to protect their interests and wont protect you; wont even apologize!!

This is what happened to myself:

My co-director and myself have a serious dispute over money in the company as my co-director stole/withdrawn without my authorization more than $1 million from the company and refuses to return the money. He also forged my signatures on Bank Loans to another bank for $2.2 million (!) and stole lots of money paid by company clients without reporting it in the companys books or on his own personal tax declaration.

When I discovered that, I got Court Orders to have dual authorization on the companys bank accounts, so I have to sign / approve any transaction before the money can be paid out. We are still in a legal dispute and it goes for years with the slow process in the Australian Court system (and extremely expensive too).

I thought, OK now that we have dual authorization, the money is safe not at all! It appears dual authorization has no process in National Australia Bank and they dont check it at all!!

We recently had a dispute about a payment from the company and I refused to pay money on it out of the company. My co-director then drew a check from the company for $8,203, signed it ALONE and banked it.

National Australia Bank PAID the check and didnt even notice it would have to be dually authorized and paid it on a single signature.

I noticed this withdrawal in online statements and came to the bank immediately (the next business day) asking to stop the check and reverse the withdrawal as I didnt authorize the check and it was dual authorization. The money wasnt cleared yet.

I was told to sign a form requesting to stop check, which I did and NAB took $15 fee for that.

But the money didnt come back! I came to the bank again asking what was going on and was told by the branch manager Dawn Heyworth that the girl at the counter messed it up and didnt do it correctly, so now the money was all cleared and GONE!

I asked what I could do and was told to sign yet another request to return the funds. I did.

In two weeks time the money still wasnt returned, and on top of that, my co-director AGAIN issued two checks to the amount of $349,000 (YES THIS MUCH!) in yet another bank and again without my authorization, trying to withdraw funds. I went to the other bank and to their credit, they acted professionally and quickly and immediately stopped the checks and retuned the money the same day to the company account.

I came to NAB and asked them to freeze the accounts and informed them about the fraud to the other bank and even showed them copies of the checks issued for $349,000. NAB said it was none of their business and it was a different bank, and that they could not freeze the account as it was dual signatory.

Huh?

They paid my money out to this thief on a SINGLE SIGNATURE but to stop this, now they needed TWO SIGNATURES!

I said it was BS and requested to put a freeze on the accounts, and then Dawn R Heyworth sent my complaint to David X Miller from Acacia Ridge Business Banking Centre (Address: 20 Kerry Road Acacia Ridge Qld 4110) of NAB. David Miller rang me and said they would put a stop on debits from the account and only would allow debits when we send a FAX requiring to transfer funds.

What??

This thief FORGED MY SIGNATURES ON BANK LOANS FOR 2.2 MILLION DOLLARS!!!

And NAB told me they would pay my companys funds if they receive a FAX signed by the bloody thief and me!

I told them again a FAX would not do it and I wanted a freeze on the account and a personal confirmation from me in order to pay out any money.

David Miller then told me they would pay money on TWO FAXES: one from myself and one from the thief. AND HOW THIS IS SUPPOSED TO HELP??

In this age of digital technologies and with the thief having hundreds of copies of my signature, NAB is going to pay my money out (which I just want them to put a STOP on) on a FAX??

I told them again this wasnt a good idea and NAB (David Miller) told me that if they have a doubt they will check with me.

I just dont want any money to be paid out and NAB keeps telling me how they will pay my money out after receiving a fax requesting to do so!

I dont know how dumb a person must be to suggest this when they are informed about serious forgeries and fraud and they also witnessed fraudulent check themselves.

It gets better! (Not)

I requested again NAB to return the $8,203 to my companys account as it was unauthorized by me, and they keep telling me they referred this matter to their legal department.

In the meantime, no dispute has been opened about this transaction and it is already one month since the withdrawal happened.

NAB now tries to justify their careless and negligent actions and tries to say they didnt act wrong and the transaction was legit HOW COULD IT BE LEGIT WHEN I DIDNT APPROVE IT AND ITS DUAL AUTHORIZATION?

 Would you like your bank to decide what you should and should not pay for? If yes, choose NAB they are now trying to tell me the money was paid correctly!!

I didnt get as much as an apology!!!

I cant even get answers to my letters!

I rang today and the guy on the other end answered the phone for David Miller and told me Mr. Miller was on a course. Is it a course where they teach how to steal money from clients and not pay it back??

Then Mr. Miller doesnt need it as he is doing pretty well already I think.