Complaint Review: NAB - North American Bancard

Dear Merchant,

 

NAB works very diligently to
resolve all customer issues and complaints. 
Since our inception in 1992, we have worked with over 125,000 merchants
of all sizes and levels of complexity. 
We provide a high level of service and support to our customers, as is
evidenced by the low number of complaints we handle.  Occasionally we, like any other large
company, may make a mistake or mishandle an issue.  When these are brought to our attention we
resolve them to the best of our ability. 
Our 250+ employees work hard every day to make doing business with NAB a
pleasure for our merchants and stakeholders, all we ask is the opportunity to
recover well.

 

First and foremost, I would
like to apologize on behalf of NAB for any inconvenience that you may have
incurred.

 

In regards to the length of
the agreement, it would be contained within the Terms and Conditions along with
the rates and fees associated with all Merchant Accounts.  All of our merchants are sent a Welcome
Letter that includes a copy of the Terms and Conditions along with a link
to them via the internet.

 

Unfortunately enough
information was not provided for us to accurately determine your specific
Merchant Account nor your specific issue. If your account was incorrectly
debited, or you believe your fees have been inadequately advised, then we would
need specific information in order to properly address the concerns or correct
any errors.

 

Should you have any questions
regarding this response, please have your Merchant number ready and contact our
Customer Service at 248-283-6059, so that your specific situation may be
properly researched and addressed.

 

 

Sincerely,

Diana

When you call in to contest the charges and want to cancel your, you find out that there is a several page "contract" that wasnt given to you. We had a few pages that were given to us but not the last few that was what made up the legal and binding sign here part of the contract and now you are locked into us for two, or maybe its 3 yrs. I went with this company because I SPECIFICALLY asked if I was locked into a term or contract and the sales rep, along with the sales manager said no. Gray area is, this contract says you can cancel at anytime BUT there is a fee, you basically just buy the whole contract out, to be able to get out of the pragram. I also wasnt informed of the yearly compliance fee that gets tacked on. ON TOP of that, that contract that they have that was "signed" by us, was forged. I never got a contract, was told there wasnt one, I could cancel without penalty. The only papers that were signed was the credit app to determine our eligibilty. Worst company ever, not fair to their agents or customers. They have made me very leary of any credit card company. When Im out of this one, Im going to the Sams Club program I think.

The bait and switch is:  The sales rep. gives you a special deal of a $5 monthly fee, and when you get billed, you are charged $25.

August 12, 2010

Dear Merchant,

NAB works very diligently to resolve all customer issues and complaints.  Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity.  We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle.  Occasionally we, like any other large company, may make a mistake or mishandle an issue.  When these are brought to our attention we resolve them to the best of our ability.  Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.

First and foremost, I would like to apologize on behalf of NAB for any inconvenience that you may have incurred.

Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account nor your specific issue. If your account was incorrectly debited, or you believe your fees have been inadequately advised, then we would need specific information in order to properly address the concerns or correct any errors.

Should you have any questions regarding this response, please have your Merchant number ready and contact me at 248-283-6059, so that your specific situation may be properly researched and addressed.

Sincerely,

Diana

What was the bait and switch?