Complaint Review: Nano Hearing Aids

I was attempting to send a pair of Nano Hearing Aids for repair and somehow got the Coppell TX address to send them to.

The package arrived at 511 South Royal Lane Coppell, TX 75019 on August 19 at 3:17 pm and was signed for by "AAELX".  In the package was enclosed a letter detailing my request for service. (See copy of letter below)

I have subsequently found that the item was inadvertently sent to the wrong address. To date, I have not had the courtesy of a response even though my return address was clearly shown on the letterhead. 

I am concerned that a company that holds itself out as protecting consumers against "Ripoffs" would not have the courtesy to inform me that I had sent my item to the wrong address and offered to assist me in correcting my error.

Thank you for considering my issue. I anticipate a response that will help me recover my package. 

August 15, 021

Nano Hearing Aids

511 South Royal Lane

Coppell, TX 75019

 Gentlemen:

I hope you can help me out. Last August I purchased your Nano Hearing Aids SKU Nono-RX2000-S. I was pleased with them as they greatly helped to improve my hearing.

As I was getting accustomed to using them, I tried to adjust the tube and earpiece on the device for the right ear. The tube came loose and no matter how often I tried to reinsert it, it would not stay attached. I ordered a replacement set of tubes only to find that it too would not stay in place in the device. Also, the set of tubes came with the smallest earpieces, and I have found that I need the largest.

 I tried using just the left earpiece but that is just not satisfactory.

 I’m returning the complete set to you in the hope that you can adjust or repair the right earpiece with a tube that will stay in place and also attach the large size earpiece.

 Hopefully, you will be able to resolve my problem and I can once again return to using your product and my wife will stop nagging me about the need to use my hearing aids.

 Thank you for your consideration.