Complaint Review: Napleton Schaumburg Buick GMC

I’m extremely disappointed with my experience at the Napleton Schaumburg Buick GMC. I highly recommend NOT doing any business with the Napleton Group. They sold me a used 2010 VW Tiguan “as is” for $12,822.43 stating the car was in good shape and their mechanics had gone over the car. The car immediately needed $3,351.28 in repairs!

 Summary:

1. Car was returned to dealer within 10 days after purchase thereby meeting the 15-day requirement of Illinois State Law.
2. Auto mechanic strike 8/1/2017-9/17/2017.
3. Dealer had possession of the car for more than two months and ultimately refused to provide repairs except paint chips.
4. Customer tried to negotiate with the dealer numerous times to no avail.
5. My out of pocket costs to repair the car $3351.28.

 Conclusion:

1. Napleton Schaumburg Buick knowingly sold a used vehicle with major mechanical defects.
2. Napleton Schaumburg Buick intentionally delayed promised repairs in order to circumvent Illinois Consumer Protection Laws.
3. By initially returning the car to the dealer in 10 days after purchase, customer is entitled to the protections of the warranty under Illinois State Law.
4. I now own a car for $16,000 which Napleton politely offered to buy back for $8,000!

I regret choosing to do business with Napleton Schaumburg Buick GMC and it’s manager, Kyle Weck.