Complaint Review: National American University NAU

The first quarter that I took was online and they would answer my calls. Then as time went on no one answers the phone or don’t call you back. Last quarter I am out of Tulsa area school and the Dean of the school is my so called adviser. I was having problems with my Accounting class and called to get a tutor that they say they have well they didn’t have one for this class. She said that you are allowed to do each assignment up to 4 times, So she said do it once and copy the answers and do it again so you can get an A.

   Also my first financial aid went through no problem. But this time on sept 26 2014 everyone else got their money but me. So I called THEM and asked what was up. They said something is wrong with my paperwork. I would think they should have called me with a problem and they did NOT call me. Yes I am not working so I can take classes. So I count on the money to live on. So I wrote to the financial lady and I get this whatever it means:

Your loans have already paid out for the quarter, so there is nothing further left there, but the 13/14 pell disbursements ended with the summer quarter and 14/15 pell has to be awarded and disbursed starting fall quarter.  This is why we had to redo some of your paperwork.  We just submitted all your paperwork a week ago, so now we are waiting on a revised award letter to come out that included 14/15 pell.  Once you receive the revised award letter, the Pell can pay to the school.

Your account balance is currently 145.62 after the loans paid, and that balance will be cleared when the Pell pays out to the school.  After your balance is at zero, any additional funds remaining will go to you.

So they went ahead and used my loan money instead of waiting for my pell and other money first.

So then I look up the financial aid website for information and they said they send the money to the school so I take it that they have it and won’t give it to me. So we are supposed to be waiting for paperwork they already have.

    And with the 2 stupid classes that they make everyone take like strategy’s for success and CIS about computers is ridiculous. Its just for them to make extra money. I am in the business major so why should I have to take 3 accounting classes. And other classes that has nothing to do with my major.

I also had problems with them and giving me credit for my Associates classes from another school. They said they didn’t get my transcripts. I believe all this should have happened 2 quarters ago. I am in my 3^rd quarter and am now getting to the point in which I would love to transfer to another school. But I hear you will lose some of the aid you get.