Complaint Review: NationalAudit Defense Network or NADN

To Whom it may concern:

On 4-05-02 I bought into the service of National Audit Defense Network (NADN). I was guaranteed a refund if I decided to cancel the service. On 04-06-2002 I contacted
NADN and talked to customer service and told them I decided not to take their service. She then told me to wait until the package reach my address and send it back, then fax a memo to (NADN) to cancel my account. She gave me two fax Numbers (702-877-5575 & 702-579-9810).

On 4-10-2002 I received the package from UPS which was left at my door without my knowledge on 4-10-2002. I sent the package back to (NADN) and I used the first (702-877-5575)to fax a memo to (NADN)and received confirmation.
4-24-2002 I called (NADN) and talked to a (Brian Employee #52).

I asked Brian why I haven't received my refund? Brian then told me that the package has not been received and brian told me soon after they receive the package then they will send my refund. I ask brian when do I need
to check back with (NADN)? Brian then told me to check back 04-25-2002.

I call back 04-26-2002 about 12:30pm my time,and talked to some lady at (NADN) customer service. I told her about my situation and she asked for my phone number to pull my account and view. She then told me that the package was received on 04-14-2002 and she don't see reason why (NADN) haven't sent my refund. Then the customer service put me on hold a had me to talk to some guy that in
management He then told me that there is no refund.

Anthony
Lawton, Oklahoma