Complaint Review: National Auto Plaza Sandy

I puchased a 2011 chevy traverse on 10-14-2016. The car had the engine replaced by National Auto Plaza service prior to purchase. On 10-14-2017 I signed a sales contract with a $3500 service contract and a trade in of a 2005 Pontiac Grand am and a 1991 Toyota 4runner. The Pontiac was omitted from the contract and a new contract was drawn up.

Iwas assured by the salesman and the finance man that the Pontiac omission was the only change to the contract. I therefor did not re-examine the new contract.

Iinsisted on full coverage powertrain waranty from the beginning of the deal with a hundred dollar deductable because the engine was replaced by a salvage parts company. I was assured by both the sales and finance guys that I had that service contract($3500).

On 2-2-2017 the engine siezed, less than 5 months and with less than 7000 miles since the replacement engine was installed.

When I contacted the waranty service, they informed me that the submitted coverage on my VIN was a $2500 policy with a payout maximum of $3500 on an engine replacement, a maximum tow payout of $65 and a maximum of $175 rental coverage.

I used my AAA to tow the traverse to a chevy dealer service center at my expense.

Upon discussion with the service manager I discovered that a certified GM repacement motor with labor would cost a little under $9000.

I have contacted the salesman, the service dept, the finance man, and a member of management at National Auto Plaza, Sandy, the only thing I was able to get from anyone was a printout of all the service records they had done to the vehicle, and an offer to get repairs done at their shop at their cost.

I refused this offer bvecause of a number of reasons. 1) My original sales contract had a policy that would have completely covered all costs at any repair facility with a $100 deductible. 2) Their  automotive service has proven to use salvaged and non-certified parts in thier repairs. 3) Their staff have proven to be self intrested and only concerned with the botom line, not the best intrest of the customer.

I am only open to two (2) options. 1) Pay for ALL costs of repair and resubmit my service coverage with the $3500 policy i should have gotten in the first contract. 2)take the vehicle back, release me from any liability of the loan without a negative credit mark , pay me for the loan payments I have made, pay for the rental car charges, pay any costs at the dealership service that have acrued on the traverse, and returnn my 1991 Toyota 4runner or suitable replacement.