Complaint Review: National Auto Warranty

I received a call in October of 2007 with an offer to purchase an extended warranty for my vehicle. My vehicle was a lease and I informed the sales person that I would be turning the lease in soon and would not need the services for any length of time. I was reassured that I could cancel the warranty at any time. December of 2007, I called National Auto Warranty and requested the cancellation. They processed the cancellation and I followed up with a fax request.

I noticed that I had been having problems balancing my Visa debit account and that every month I would be short approx. 100 dollars. Well, June 23, 2008 I had my bank track my activity and found that National Auto Warranty was still withdrawing money from my account monthly since the cancellation.

I called them AGAIN and the first time was placed on hold by a Kathy whos was to hang me up. I held the phone for 52 minutes while I listen to her talk about me to her other associates. She and her other associates of the company laughted about placing callers on hold and hanging up on them. She said, "Oh they will just call tomorrow and complain that they were on hold for 2 hours..." I called back and asked for a manager and was again placed on hold for 20 minutes. The manager who took my call was also named Kathy. She was not helpful at all because she sent me to Account Resolution where I held on for another 13 minutes with no resolution.

The next day, I began calling around 9:00 am and after holding for 30 minutes with 22 callers waiting ahead of my call, my call was answered by a customer service rep who also went by the name of Kathy. Kathy transferred me to Accounts Resolution where I spoke to a Brock.

Bottom Line is this, I paid $114.88 for 6 months after my cancellation and I didn't own the car anymore. They are not issuing me any refund despite what faxed confirmation I have or proof that I turned the car in and have a new purchase.

I am still going to get to the bottom of this.

A. xxxxxx
Detroit, Michigan
U.S.A.

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