Complaint Review: National Auto Warranty Services NAWS

To the man who defended the company....Sir...I think you were suckered into keeping the coverage by a young woman's persuasion. She made forty to fifty dollars commission for keeping you on their books!

Before you do business with US FIDELIS, I BEG YOU TO READ THISI USED TO WORK THERE! I could go into so much more about this company but I am praying that you will read this entire post and it will be enough information to trust that I am doing this in hopes of saving people from being scammed.

**** US FIDELIS is now advertising
their CAR WARRANTIES on
TELEVISION COMMERCIALS****


Please notice that I have backed up this content with
web sites from government websites and organizations that protect consumers. I also have links from media sources.

PEOPLE DO YOUR HOMEWORK!!!! DO A SEARCH AT THE BETTER BUSINESS BUREAU for DEALER SERVICESTHEY ARE NOW US FIDELIS and they HAVE A GRADE OF ** F ** A+ is the highest, F is the lowest; just like an academic report card.

Don't believe me? Go to the Better Business Bureau's website and do a search. If you need to narrow down your search, go to the St. Louis area of the BBB site. Wentzville is on the outskirts of the St. Louis Metro area. They are at 100 Mall Parkway and also 200 Mall Parkway in WENTZVILLE, MO.
http://stlouis.bbb.org/WWWRoot/Report.aspx?site=142&bbb=0734&firm=310016763

The BBB has received numerous complaints regarding this extended vehicle service contract broker. Complainants primarily allege difficulty cancelling policies and obtaining refunds, misleading advertisements, misleading, high pressure or improper sales tactics, poor customer service, failure to pay for vehicle repairs, difficulty contacting the company, misrepresentation of coverage, harassing phone calls and failure to remove names from mailing lists. These complaint patterns are reflected in the complaint statistics below.

Scroll down to Business Contact and Profile and you will see all the names this company uses. http://stlouis.app.bbb.org/report/310016763?noskin&fax=Y


I was shocked when I found out that US Fidelis will be sponsoring Rusty Wallace racing for 35 NASCAR races. Steve Wallace, Rusty's son will be driving the US Fidelis car. I cannot imagine why his business Rusty Wallace Racingwould do business with US Fidelis when they are under investigation by several state Attorney General's; most notably the one in their own stateMissouri. See the link below.

Rusty--- go to the Missouri Attorney General Website and to the Better Business Bureau of the St. Louis Area and look who you are dealing with!

http://www.consumer.ago.mo.gov/Know_MO/

You will see that they are also US FIDELIS and NAWS and NATIONAL AUTO WARRANTY SERVICES; and THE ATKINSON GROUP OF COMPANIES. The company changed its name to US FIDELIS because Of bad publicity. They have been investigated and fined by the MISSOURI ATTORNEY GENERAL'S office as well as ARIZONA'S and no doubt several others.

http://ago.mo.gov/newsreleases/2008/030608.htm
The name of the company at that time..National Auto Warranty Services of Wentzville, MO

Postcards sent out from Dealer Services/NAWS/US Fidelis can be seen in the links below.They had a special group of employees that worked calls that came in as a result of these cards. 90% of the people who called were under the impression that these cards were from their car manufacturer. I know; as I worked in this group for about 3 months.

Channel 13 News in Jefferson City, MO:
http://www.connectmidmissouri.com/news/news_story.aspx?id=87338

Florida Attorney General investigatingHere is a report on Channel 6 in
Miami, FL
http://www.nbc6.net/ciu/18211518/detail.html

Reports from MSNBC---the first link has been aired on MSNBC during the last few weeks of December 2008:
http://www.nbcconnecticut.com/traffic_autos/autos/Bogus_Car_Warranty_Offers_Invading_Mailboxes_All__National_.html

http://www.msnbc.msn.com/id/23147777/

ALL OF THE ABOVE ARE reports on the company who has changed their name to US FIDELISNotice the cards are all the same.

Here is a document on the Missouri Secretary of State's website to prove that
this company is in fact owned by the Atkinson brother's:
http://www.sos.mo.gov/imaging/18755163.pdf
Notice the 100 Mall Parkway address; sometimes the address will be 200 Mall
Parkway; depending on the correspondence and if they are using National
Auto Warranty Services or US Fidelis.

Here is something else..the building that NAWS/DEALER SERVICES/US FIDELIS is in the owners also opened an alcohol free nightclub called EXODUS. Funded no doubt by the money they have made using unethical and possibly illegal business practices.

Darain and Cory Atkinson own US Fidelis in Wentzville, Missouri. Out of the blessings from their business, it was their desire to do something significant that would honor God and be purposeful to the community. From this desire, the EXODUS concept was formed. http://exodusstl.com/documents/staff.html

This statement almost sickens me. I have seen first-hand the unethical business tactics used to make the owners money. It would be better fitting to say the
Business practices are sleazy and underhanded. They target the elderly and undereducated people and use strong arm business tactics. How can they
keep a clear conscience? Moreover, sales people acquire banking and credit card information by creating a sense of urgency.Buy it now or you won't get this great offer again. This is the standard sales tactic. The sales people avoid
informing the potential customers of the fine print in the warranty such as ridiculously long waiting transition periods before the warranty can actually be used. Because the sales people work for commission only, they will avoid They will process the banking or credit card information before a customer gives the ok to continue so that they (the salesperson) will have the deal. This is very common towards the end of the month when the salesperson needs to reach a level for a bonus or to make more commission (they are paid per deal).

The Atkinson brothers also provide space for their church in the building. It is
non-denominational and is called The Element'. Ironically, the majority of the
US Fidelis management attends THE ELEMENT church. This church is very much like a cult, focusing on money and success. Watch the QUICK TIME presentation at the website below. There is a married couple on this video in which the husband is an assistant manager and the wife is
a manager at the newly named US Fidelis. They are the bi-racial couple (and please note that I am only stating that they are bi-racial to point out who they are.I am not being prejudiced.

.http://www.elementchurch.com/elementchurch/Element_Church_%7C_Welcome.html

After reading some of the complaints from different people about NAWS and Mepco, I got scared and called Mepco to cancel my automatic withdrawal. They stopped my payment without any problems and then told me to call NAWS to cancel the contract.

After talking to a very nice lady by the name of Shelby in acct. resolutions at NAWS, I was convinced that maybe I was being a little hasty. After all, we did use your services earlyer this year without any problems what so ever. Maybe I am one of the lucky ones, who knows for sure, all I know is, so far so good!

She also led me to page 3 in my vehicle contract booklet where it says that Royal Administration Services, Inc. is the contract administrator for my contract. New car dealers use them for their warranties too and the booklet says to contact them for all inquires.

For anyone who still has a warranty with NAWS, I highly recommend contacting Shelby in account resolutions at 1 (800) 649-1856 x7186. I hope this helps.


Bob
Naperville, IL

The company has a department that is called account resolutions and their job is to SAVE every policy that is attempting to be cancelled. They haggle with the customer and use high pressure in an attempt to keep them from cancelling. They are paid commission and their management requires them to build value in the warranty, offer a reduced cost. They must make 3 attempts to keep the customer before they cancel themor they get reprimanded (all calls are recorded---they have a group of people that their job is just to listen to the calls).

first off after 30 days its a prorated refund and after the finance company and the warranty company take there cancel fees, they (naws, dealer services, US fidelis) take another 40% off and you get the left overs. If you cancel 3 days after you bought it you will receive a full refund and after 3 days its a $25.00 cancel fee.

I wanted to try to give you some advice in getting your mother's warranty cancelled. You are absolutely correct when you said that notary stamps aren't raised. The reason they don't want it to be faxed in is because then it doesn't allow them enough time to make the money off of unsuspecting consumers. You can fax it! Also, you don't need a notary unless in your contract from the warranty company it states that they require it, look in the section named "How to cancel your policy." Another thing is that in some contracts the warranty company does require the mileage because that is how they determine the amount given back to the consumer. So if the mileage isn't given this is what NAWS will do. They will approximately mileage by how long your policy was active. Most of the time it is about 1000 miles that they base it off of.

So, I do suggest you place the mileage on the ppwk. Also be sure that you quote the policy cancellation section word for word. Most of the time the consumers know more about cancelling the policy then the customer service people do. This is because they are highlu untraded and you are right again the management definately doesn't care. If you call customer service the manager's name is Laci. You could also ask to speak with the adminstration manager, Michelle.

The reason that this conpany and most like it request the notary and the mileage is due to the contract probably requires it. The reason is that extended warranty company's refund based of time or mileage whichever is greater

Your right, this company IS the rudest I have encountered. I was fortunate enough not to get sucked into there vortex of BS extended warranty (Which is unnecessary and a WASTE of money IMHO). I called to get my cell number off their list, they call every day now. Every one of the persons I talked to either hung up on me when I asked for a "supervisor" or "manager" (always in a meeting), or was so rude I was boiling mad.

Even if I was interested in the plan, because of the pompus arrogance and pushy attitudes of these "phone jockey loosers", I would not. I call the main office only to get placed in a recorded loop of "...to be placed on the do not call list....". There is NO customer service at this company. "Caveat emptor"

the reason they asked u for your milage is because it is pro-rated and refunded back to you.... if you purchases a 5yr warranty and the 5 yrs was almost up and you decided to cancel it would you expect them to refund you in full??? doesnt make sense does it???