Complaint Review: National Cellular Owners Association

I purchased Cellular service from A1 Wireless and they insured my phone through their affliate, NCOA. It was not until almost a year later when my phone was stolen in my school library, that I had contact with NCOA. I was informed that my membership was still current and I informed them that my phone was stolen, providing them police report and all.

A week had passed before I started to find it strange that they had not contacted me. I called them and they said that the matter was almost resolved and that an e-mail would be sent by the end of the day, telling me how I would receive my replacement phone. No e-mail was sent and the next day I was told the same thing. This went on for two weeks!!!

Finally, a very rude employee named Vladimir told me the matter was under "special investigation". The next day I received an e-mail saying my claim was denied!
Since that day, my calls have not been answered, even during regular business hours.
Do Not Waste Your Money!!! Avoid NCOA!!!

Duane
miami, Florida
U.S.A.