Complaint Review: National City/ PNC

National City is Out to Rip Off!!! it's Customers. On July 10th we discovered that we (my wifes account) was over drawn. By her being on fixed income and not receiving her direct deposit until the 1st of the month and me being a laid-off auto worker and not receiving my unemployment until the 16th. We incurred overdraft fees plus at least 5 days of thier $8.oo a day continuous overdraft fees ( which is a joke) So after all the Fees and fees we were approx $190.00 overdrawn. On the 17th I made a deposit for the $190.00 when i got the receipt it showed that we were still $24.00 over drawn, It seems we had incurred more overdraft fees. So I went back to my Bank to withdraw more money to cover the $24.00, I deposited $30.00 into my wifes account not more than two hours from the first deposit. Which showed a +$4.54. Thinking we were safe that was that. On Tues my wife checked her account just to see, and guess what? still overdrawn and more fees for over the weekend. -$34.00 and climbing Called the phone center on Tues and was told that there was nothing they could do, it was up to the branch. Went to the branch (Rana) on Wed and was told they could do nothing it was up to the branch manager (Cynthia) who was not in and would be in Thur. Went to branch on Thur. and was told she was not in and not going to be in the rest of the week. Very Irate I tried the phone center again who put me through to the Loss prevention department (Shanika) and explained what I was going through, She put me through to the District Manager ( Josephine) who spoke to my wife ( for security purposes) and told her that she would waive the fees and bring her account to a positive balance, So about three hours later my wife checked her account and found that her account was still overdrawn -$3.64 so I went and deposited another $5.00. Once again thinking we were safe, checked the account on Fri to find we were STILL!! overdrawn by
-$6.84 on Fri we will incur more daily fees. Called back district manager Fri mourning and was told that the branch manager was not going to reverse any other fees ????. ( I thought the District Manager had more control than the Branch Manager) Once current with this account we will be moving her to another bank where they will give her $150.00 for opening an account there

Buckjones
oak park, Michigan
U.S.A.