National Collectors Mint TRUSTED BUSINESS REVIEW: National Collectors Mint’s employees are dedicated to their customers' satisfaction. National Collectors Mint believes that a happy customer is a long-term customer.
National Collectors Mint, I received a letter in August 2008 from Barry Goldwater Jr, Director of this coin company, I saved my medicare disability from August until November 2008, my Marine son had just returned from 11 months in Iraq. Not only did he serve his country as well as his father and 2 uncles who were Nam Marines, but my son had to postpone his wedding because his tour went from 3 to 11 months.
So I saved my money to buy all of my children and grandchildren this " Sept 11th $20.00 coin certificate ", i believe that i had 4 silver and one gold one, this phone number ( the order dept ) 1.800.799.6468 ext 5911, VIP LINE per Barry Goldwater. I was told they would arrive in about 10-14 days, i ordered this the beginning of November.
The only number o have are: Customer Id 383427 which was on the letter sent to me. they have the correct mailing address.
Starting about 10 days ago I started calling to find our where my order was. The vip line told me that I had to call the customer service line at:
1.800.452.4381 which I did at least 8-10 times I left a message for them to call me. I also called the Order line (this so called vip line) at:
1.800.799.6468, they can not help me at all however they have left at least 3-4 Urgent messages for customer service to call me immediately. Today I even spoke to the supervisor , adrea (?) who promised me they could do nothing except send a message for the customer service dept to call me, which she did.
I have also sent at least 6 emails to: cs@ncmintonline.com with no response either.
Today I sent a fax to: 1.914.935.3321 to call me immediately because I am going to start telling anyone who will listen that they are a fraud, scam, and prey on the medicare, disabled people.
You see I have no money left because I saved for this so all of my children would know why we are in a war. I know it probably isnt real, however it is what i saved to give to my children and grandchildren. now i have nothing.
Please tell everyone you know what a scam these people are and I am going to write to every attorney general that I know.
I just want my order, that is all.
Marilu
MARION, Texas
U.S.A.
1 Updates & Rebuttals
National Collector's Mint Inc.
Port Chester,New York,
U.S.A.
National Collector's Mint's response
#2UPDATE Employee
Tue, May 12, 2009
National Collector's Mint takes every customer complaint and concern seriously and we strive to offer a fair and satisfactory resolution. Upon learning of this complaint we immediately reviewed our records as well as the actual phone calls to ensure proper handling.
The original order was placed on November 17, 2008, and shipped out to its designated address on December 1, 2008.
On December 5, 2008, we received and responded to a phone communication as well as a fax request both received on that day. During the phone call the customer was informed that her order shipped out on December 1, 2008, and per the US Postal Service's website, the package was still in transit. In addition, we provided the tracking information for the package.
On December 11, 2008, we were informed via email that the package was received and yet the customer was unsatisfied. The following day we attempted to contact our customer with the intention of assisting in resolving the matter at hand by either exchanging the items or returning them for a refund under our 30 day money back guarantee. A voicemail was left providing our full contact information.
On December 30, 2008 we received and processed a partial return and a refund, for the items returned, was processed to the same credit card used at the time the purchase was made.
We apologize for any inconvenience this may have caused and hope this matter is brought to a resolution.