Complaint Review: National Credit Systems

For roughly six months we reported poor maintenance or hazardous conditions to the staff of the Marquis at West Village, in Dallas, TX; and to the corporate office of CWS Apartments, in Austin, TX. These reported conditions included open and unlocked doors to fire control rooms and rooms containing hazardous chemicals which is obviously a fire hazard or could be dangerous to children. Other problems included pool chemicals being poured into flower beds, broken trash chutes, live electrical wires exposed, etc. The final straw was when a 4 foot by 3 foot section of mold appeared on the ceiling of our bathroom. We tried for weeks to get the staff to remove the sheetrock and replace to no avail. Eventually they just painted over it and the mold started growing back. After an unlawful entry attempt by the DFW territory director Candy Maxey we made the decision in conjuction with a job relocation to break our lease.

After much discussion we agreed to an early termination fee of $5018.20. Though we paid this amount and have copies of cancelled checks and bank withdrawals proving as such, National Credit Systems (NCS) in Atlanta, GA contacted us stating we never paid the amount. We've placed 17 phone calls to CWS (Marquis at West Village, and to the corporate office) but none have been returned. In addition we've placed calls to NCS but are told by each representative they are just a secretary and we have to leave a message. In each case we've never received a return phone call. We've finally started sending certified letters, including one with copies of the cancelled checks but have never received a response other than a new invoice with the same amount.

We personally believe this issue is out of hatred and spite we raised issues of unethical behavior dating back to March, 2007 carried out by Joe Krumrey (apartment manager) and Matt Cain (assistant apartment manager) to CWS corporate officials. The invoice doesn't even have the correct dates of move-out or dates of notification of intent to leave.

All that we've asked for is open communication to resolve this issue but no one seems to care or return our calls/letters.

Cajock
San Diego, California
U.S.A.